Christmas Customer Assistant - Food Late Night - Gosforth

Marks and Spencer; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in North East England is looking for colleagues to deliver exceptional customer service. In this role, you will serve customers, manage store displays, and engage with customers effectively. Ideal candidates should demonstrate strong communication skills, attention to detail, and a commitment to excellent service. Join a team that values inclusivity and makes a positive impact every day.

Benefits

Unsocial hours premium

Flexible working policy

Training programs available

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Openness to feedback and acts upon it regularly.
• Capable of planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked.
• Engage with customers to understand their needs and deliver remarkable service.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Job description

All the details

Working Pattern

• Sunday 15:00-19:00
• Tuesday 18:30-22:30
• Wednesday 18:30-22:30
• Friday 18:30-22:30
• Saturday 18:30-22:30

Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 PM - 06:00 AM. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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