Christmas – Customer Assistant – Food – Hedge End

Marks and Spencer; Hedge End; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer in the UK is seeking Customer Assistants in our Food section, on a frontline basis, delivering five-star service and helping customers find products.

You’ll be resilient in a fast-paced store, work flexible hours including evenings and weekends, and may be asked to work up to full-time hours in December; digital tools like Sparks App help enhance the customer experience.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to stay calm and helpful under pressure.
• Will ingness to work flexible shifts, including evenings and weekends.

Responsibilities

• Provide five-star service and upsell products to customers.
• Assist with stocking and store presentation as needed.
• Use Sparks App and in-store devices to help customers find products.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Tools

Sparks App

In-store devices

Job description

All the details

Work Pattern

• Tue 4pm to 10pm
• Wed 4pm to 10pm
• Fri 4pm to 10pm
• Sat 4pm to 10pm

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest-growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it?