Christmas Customer Assistant - Food - Fort William

Marks and Spencer; Fort William; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national retail chain in Fort William seeks customer-focused colleagues to enhance the shopping experience. Responsibilities include serving customers and maintaining the store's appearance. Ideal candidates will have strong communication skills and a good level of digital ability. This role offers the opportunity to engage with customers and make recommendations while being part of an inclusive team committed to continuous improvement.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that shelves are stocked.
• Engage with customers to understand their needs and make recommendations.

Skills

High levels of customer service

Strong communication skills

Adaptable to changing situations

Good level of digital capability

Job description

All the details

Working Pattern

wk 1
Thursday 1600-2000
Saturday 1600-2000

Wk 2

Monday 1600-2000
Tuesday 1600-2000

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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