Christmas Customer Assistant - Food Early Morning - Gosforth

Marks and Spencer; North East; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in North East England seeks customer-focused individuals to enhance the shopping experience. Candidates must demonstrate strong customer service and communication skills, with a commitment to excellence and adaptability. The role includes serving customers, maintaining store standards, and meeting sales targets. Join a team dedicated to inclusivity and innovation in retail.

Qualifications

• Committed to delivering excellent work.
• Open to feedback and acts upon it.
• Takes accountability for workload management.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and stocked.
• Monitor daily sales targets and priorities.
• Engage proactively with customers to meet their needs.
• Build expert product knowledge to sell effectively.
• Utilize digital tools for customer service.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptable to changing situations

Good level of digital capability

Job description

Working Pattern

• Sunday 06:00-10:00
• Monday 05:00-09:00
• Wednesday 05:00-09:00
• Friday 05:00-09:00
• Saturday 05:00-09:00

Unsocial Hours Premium of £3 per hour paid for hours worked between 22:00 and 06:00. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.

Due to operational requirements, all successful candidates will be asked to work up to full-time during the weeks commencing 14th and 21st December.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas