Christmas Customer Assistant - Food - Cowley Simply Food

Marks and Spencer; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Oxford is seeking a Customer Assistant for their Foods section. This role requires a passion for high-quality products and excellent customer service. Candidates must be prepared for early morning shifts and be able to work flexible hours, particularly during busy periods. The ideal candidate will have strong communication skills and a commitment to delivering exceptional service.

Qualifications

• Must be 18 or older to comply with health and safety legislation.
• Excited to share knowledge of M&S Food products with customers.
• Ability to build positive relationships by being a good listener.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked.
• Monitor and deliver on daily sales targets and promotions.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

Working Pattern:

• Sunday - 05:00-09:00
• Wednesday - 05:00-09:00
• Friday - 05:00-09:00

This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everything we stand for

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas