Christmas Customer Assistant- Food- Chepstow SF

Marks and Spencer; Chepstow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known food retailer in Chepstow is seeking a Christmas Customer Assistant to deliver exceptional service and promote food products. You will engage with customers, ensure the store is presentable, and meet sales targets. Candidates should have strong communication skills and a commitment to customer satisfaction. This role offers flexible working hours, making it a great opportunity for those looking to join a dynamic team.

Qualifications

• Ability to deliver excellent service and engage with customers.
• Accountable for managing own workload effectively.
• Openness to feedback and adaptability to change.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Ensure shelves are stocked and store is clean.
• Engage proactively with customers to understand their needs.
• Meet daily sales targets and promote products.
• Utilize digital tools for effective customer service.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Adaptability

Job description

Overview

Christmas Customer Assistant - Food - Chepstow SF. Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Work Pattern

• Sunday 07:00-11:00
• Monday 06:00-10:00
• Wednesday 06:00-10:00
• Saturday 06:00-10:00

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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