Christmas Customer Assistant - Fashion, Home & Beauty - Kingston

Marks and Spencer plc (UK); Kingston upon Thames; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is seeking a Customer Assistant for their Clothing & Home section. The ideal candidate will provide excellent customer service, maintain store standards, and engage with customers using digital tools. This role requires flexibility and a passion for fashion. Join a team that prioritizes inclusivity and aims to revolutionize the retail experience.

Qualifications

• Passionate and fashion-forward individuals excited to dress the nation.
• Open to feedback and takes accountability for managing workload.
• Adaptable to changing situations and builds positive relationships.

Responsibilities

• Serve customers efficiently at service points.
• Maintain store cleanliness and stock levels.
• Engage with customers to understand needs and provide recommendations.
• Utilize digital tools for an enhanced customer experience.
• Work effectively across various store areas.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Flexibility

Team player

Job description

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Utilise all digital tools and communication channels to deliver for the customer every time.
• At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential; you'll utilise our digital tools, such as the Sparks App and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on‑trend designs, and exceptional customer service. We're looking for passionate and fashion‑forward individuals who are excited to dress the nation.

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, and more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.