Christmas Customer Assistant - Fashion, Home & Beauty - Kidderminster

Marks and Spencer; Kidderminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a Christmas Customer Assistant in Kidderminster. The role focuses on delivering exceptional customer service, maintaining a tidy store, and engaging with customers to meet their needs. Candidates should demonstrate strong communication skills and adaptability. This is a seasonal role aimed at enhancing the festive shopping experience.

Qualifications

• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Proactively engage with customers to understand their needs and deliver remarkable service.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptability

Job description

Overview

Christmas Customer Assistant - Fashion, Home & Beauty - Kidderminster

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Work Pattern

Week 1: Monday 15:00-19:00; Saturday 15:00-19:00

Week 2: Sunday 11:00-15:00; Monday 15:00-19:00

Job Description

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• Training to utilise all digital tools and communication channels to deliver for the customer every time

Qualifications / Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

We are recruiting on a seasonal basis for the Christmas period. This advert reflects that need; the role is subject to operational requirements.