Christmas Customer Assistant - Fashion, Home & Beauty - Glasgow Pollok

Marks and Spencer; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading British retailer is seeking a Customer Assistant in the Clothing & Home section in Glasgow. The role involves providing exceptional customer service, promoting products, and maintaining a clean store environment. Ideal candidates should be passionate about fashion and demonstrate strong communication skills. Join the team to make an impact during this festive season.

Qualifications

• Passionate about fashion and style.
• Commitment to customer satisfaction.
• Ability to work flexibly and adapt to changes.

Responsibilities

• Serve customers on the shop floor and at service points.
• Keep the store clean and stocked.
• Engage with customers to meet their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Working Pattern

• Week 1: Tuesday 11:00–19:00; Wednesday 13:00–21:00; Thursday 11:00–19:00; Saturday 13:00–21:00


• Week 2: Sunday 13:00–21:00; Monday 13:00–21:00; Thursday 13:00–21:00; Friday 11:00–19:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.

You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points


• Keep the store clean and tidy, ensuring that our shelves are always stocked with product


• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities


• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store


• Build expert product knowledge to sell and recommend our products and services


• We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service


• Committed to delivering excellent work with great attention to detail


• Open to and acts upon feedback, asking for this regularly


• Takes accountability for planning and managing own workload efficiently


• Strong communication skills


• Adaptable to changing situations


• Builds positive relationships by being a good listener


• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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