Christmas Customer Assistant - Fashion , Home & Beauty - Epsom

Marks and Spencer; Epsom; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Fashion, Home & Beauty departments, joining a fast-paced team focused on delivering an exceptional shopping experience. You’ll help customers with styling, bra fittings, and skincare routines while building rapport and guiding product choices both in-store and online.

You’ll work a flexible pattern across busy days, using Sparks App and in-store devices to personalise service, and you’ll contribute to keeping standards

Qualifications

• Passionate about helping customers feel their best.
• Skilled at building rapport quickly and listening to needs.
• Confident recommending products in-store and online.

Responsibilities

• Deliver frontline customer service in Fashion, Home & Beauty.
• Conduct 1-to-1 styling and fittings when required.
• Utilise Sparks App and store devices to tailor service.

Skills

Customer service

Styling advice

Rapport building

Digital tools

Tools

Sparks App

In-store devices

Job description

Work Pattern

• Tuesday 1100-1900


• Thursday 1100-1900


• Friday 1100-1900


• Saturday 1100-1900


• Sunday 0900-1700

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.

• At M&S, our customers not wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.


• You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.


• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.


• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.


• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment.

#Christmas