Christmas Customer Assistant - Fashion, Home & Beauty - Eltham

Marks and Spencer plc (UK); Eltham; On-site; GBP 17,000 - 22,000; Full time

Job summary

A leading retail chain in the UK is seeking a Customer Assistant for their Clothing & Home section. You will provide exceptional customer service, support sales targets, and maintain a tidy store environment. Ideal candidates will have strong communication skills and a commitment to great customer interaction. Join this inclusive team and contribute to making every shopping experience outstanding.

Qualifications

• High levels of customer service.
• Commitment to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and tidy and ensure shelves are stocked.
• Monitor and deliver on daily sales targets and promotions.
• Engage with customers to understand their needs and make recommendations.
• Build expert product knowledge to sell and recommend products.
• Utilize digital tools like the Sparks App.
• Work effectively across various areas of the store.
• Support colleagues and contribute to an inclusive store environment.

Skills

Customer service

Attention to detail

Strong communication

Adaptability

Digital capability

Job description

About the Role

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Utilize our digital tools and communication channels, such as the Sparks App and in-store devices, to deliver for the customer every time.
• Be ready to roll your sleeves up, work hard and go above and beyond every day to ensure customers don’t wait.
• Work effectively across various areas of the store, adapting to changing demands of the retail environment.
• Be a team player, supporting and respecting colleagues and the local community.
• Contribute to a great inclusive store environment.

Qualifications & Attributes

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Inclusion & Diversity

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Why M&S?

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.