Christmas Customer Assistant - Fashion, Home & Beauty - Dumfries

Marks and Spencer; Scotland; On-site; GBP 20,000 - 24,000; Part time

Job summary

A leading retail company in Scotland seeks a Customer Assistant to join their Fashion, Home & Beauty section. The role involves delivering exceptional customer service, engaging with customers using digital tools, and maintaining a welcoming store environment. Candidates should be passionate about fashion and comfortable working flexible hours. Join a team committed to inclusion and excellence.

Qualifications

• Passion for fashion and customer service.
• Ability to use digital tools effectively.
• Team player with a flexible approach.

Responsibilities

• Provide excellent customer service on the shop floor.
• Utilize digital tools to enhance customer experience.
• Maintain a clean and stocked store environment.
• Engage with customers to understand and meet their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Flexibility

Job description

Overview

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

Work Pattern

• Sunday 10:00-14:00
• Thursday 06:00-10:00
• Saturday 06:00-10:00

Responsibilities

• At M&S, our customers don't wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Are you ready for it? Take your marks and get ready to apply.

This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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