Christmas Customer Assistant - Fashion, Clothing & Beauty - Preston

Marks and Spencer plc (UK); Preston; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in England is seeking a Customer Assistant to join their Clothing & Home section. You will enhance customer experience, promote stylish products, and ensure every customer feels valued. Ideal candidates have strong customer service skills, are adaptable, and possess good digital capabilities. This role offers the chance to positively impact the shopping experience and work in an inclusive environment.

Qualifications

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback.
• Takes accountability for managing own workload efficiently.

Responsibilities

• Work hard ensuring customers enjoy their experience in the store.
• Utilise digital tools to enhance customer experience.
• Create a great inclusive store environment.
• Adapt to changing demands in the retail environment.
• Keep the store clean and tidy.
• Monitor daily sales targets and promotions.
• Engage with customers to understand their needs.
• Build expert product knowledge.

Skills

Customer service

Strong communication skills

Adaptable to changing situations

Digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on‑trend designs, and exceptional customer service. We're looking for passionate and fashion‑forward individuals who are excited to dress the nation. You'll be a brand ambassador ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities

• Work hard, go above and beyond every day ensuring customers don’t wait and enjoy every experience in the store.
• Utilise digital tools such as the Sparks App and in‑store devices to enhance the customer experience and ensure they get the products they want when they need them.
• Take responsibility for creating a great inclusive store environment, supporting and respecting colleagues and the local community.
• Adapt to the changing demands of the retail environment across various areas of the store, delivering a great shopping experience for our customers.
• Keep the store clean and tidy, always stocking shelves with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store.
• Build expert product knowledge to sell and recommend our products and services.

Qualifications

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and act upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Benefits

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.