Christmas Customer Assistant - Cafe - Reading

Marks and Spencer; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Reading is seeking a Christmas Customer Assistant for their café. The ideal candidate will provide exceptional service, engage with customers, and uphold high food safety standards. Flexibility and teamwork are essential for this role. The position offers £12.60 per hour and requires availability during peak weeks in December.

Qualifications

• Ability to serve customers efficiently while maintaining high standards.
• Commitment to delivering excellent work with attention to detail.
• Adaptability to changing situations and feedback.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and stock shelves.
• Engage proactively with customers and understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Summary

Christmas Customer Assistant - Cafe - Reading

All the details

Christmas Customer Assistant - Cafe - Reading

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.

You’ll be a brand ambassador who recommends and promotes our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.

Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.

Efficiency and effectiveness are key: keeping our customers from waiting while maintaining high standards of food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.

Being a team player is crucial. You’ll create a great inclusive café environment, supporting and respecting colleagues and customers alike.

Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Rate of Pay

£12.60 per hour

Work Pattern

Sunday 08:00‑17:00

Monday 08:00‑17:00

Tuesday 08:00‑17:00

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Job Description

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve customers efficiently on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are always stocked
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit
• Build expert product knowledge to sell and recommend our products and services
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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