Christmas Customer Advisor - Zone A

Boots Opticians; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established retail company is seeking Christmas Customer Assistants in Norwich to enhance customer experiences during the busy festive season. Responsibilities include customer interaction, till operations, and stock management. Candidates should be customer service-oriented, tech-savvy, and able to work during holidays. Full training provided with potential for a permanent role based on performance.

Benefits

Generous employee discounts

Access to 24/7 counseling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday week and weekend.
• Comfortable approaching customers and providing a personalised experience.
• Ability to balance customer care with daily shopfloor and operational tasks.
• Learn about and use new technology effectively.
• Collaborative mindset to help meet store goals.

Responsibilities

• Offer thoughtful advice and recommend products to enhance shopping experience.
• Operate tills and assist with self-checkout systems.
• Maintain stock levels and ensure shelves are full.
• Help with online order deliveries, picking, and packing.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The festive season at Boots is one of our most exciting and important times of the year. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on opportunities in your local area.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We'll ensure every area always looks its best.
• Online order support: While this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: We're looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
• Operations Ready: You’ll need to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
• Physical Stamina: You'll be on your feet, standing, walking and lifting.
• Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.

It would be great if you also have

These are desirable experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you're ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Christmas Customer Advisors for our Norwich, Riverside Retail Park store. We are looking for candidates to start with us from the 17th September onwards. We have a variety of shifts available which will include weekends. Please note, due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.

Business Area

Retail

Function

Christmas

Keywords

Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK

Hours per week

Various Hours Available

Latitude,longitude

52.622983318,1.3060623339

52.630886,1.297355

Airport

No

Company

UK Stores

Division

16 - United Kingdom

Region

6 - East

Area

156 - Norwich and Norfolk Coast

Store

6477 - NORWICH

Req Posted Date

16-Sep-2025

County

Norfolk

Country

UK

Address 1

Unit 6 Albion Way

Address 2

Riverside Retail Park

Address 3

Norwich