Christmas Customer Advisor - Zone A

Boots Opticians; Cheltenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A retail company in Cheltenham is looking for a Christmas Customer Assistant to provide excellent customer service during the busy festive season. Your role will involve customer interaction, till operation, stock management, and ensuring a great store presentation. Ideal for candidates who enjoy retail and customer care. Competitive pay of £12.40 per hour and opportunities for career development are available.

Benefits

Generous employee discounts

Access to 24/7 counselling

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including major festive days.
• Comfortable approaching customers with personalized experiences.
• Able to balance customer care with operational tasks.
• Willing to learn new technology for store operations.
• Collaborative mindset for helping meet store goals.
• Ability to stay active and busy on the shopfloor.
• Passionate about Boots ethos and products.

Responsibilities

• Greet customers and offer product and gift advice.
• Operate the till and support self-checkout systems.
• Maintain stock levels and store presentation.
• Assist with online order deliveries and support.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Job Description

The salary for this role is £12.40 per hour

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self‑checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We're proud of our stores, so you will ensure every area always looks its best.
• Online order support: Whilst this is a customer‑facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you'll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
• Operations Ready: Able to balance customer care with daily shopfloor and operational tasks.
• Tech‑Savvy: Able to learn and use new technology, including operating handheld mobile devices, tills and self‑checkouts.
• Team Player: A collaborative, one‑team mindset is necessary for helping each other meet the store goals.
• Physical Stamina: Willing to stand, walk, lift and stay busy and active on the shopfloor.
• Brand Ambassador: Passion for Boots ethos, products and services and a desire to share them with customers.

It would be great if you also have

• Experience in a retail or customer‑facing environment.
• Familiarity with Boots products and services to help customers.

Career development

There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here.

Our benefits

• Generous employee discounts.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
• Maternity/Paternity/Adoption gift card.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. With you, we change for the better.

What's next

If you’re ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in‑person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Christmas Customer Advisors for our Cheltenham, Gallagher Retail Park store. We are looking for candidates to start with us from November onwards. We have a variety of shifts available which may include weekends. Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.