CHLH/2512/15 Seasonal Visitor Experience Assistant (Café) (March to Oct 2026)

High Life Highland; Thurso; On-site; GBP 18,000 - 24,000; Full time

Job summary

A charitable organization in Scotland seeks a dedicated individual to provide exceptional customer service and uphold food safety standards. You will prepare and serve food and maintain cleanliness in all areas, contributing to a positive workplace culture. Experience in cash handling is beneficial. The role operates on a rota basis including evenings and weekends, with a focus on sustainability and continuous improvement.

Qualifications

• Experience in providing excellent customer care.
• Knowledge of food safety standards (HACCP/Cooksafe).
• Proficiency in cash handling and reconciliation.

Responsibilities

• Provide a warm welcome and excellent customer care.
• Prepare and serve food and beverages with high standards.
• Maintain cleanliness and hygiene in all areas.
• Ensure compliance with food safety and allergen legislation.
• Promote a positive workplace culture aligned with charity values.
• Support other teams when necessary.
• Work on a rota including evenings and weekends.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide a warm, professional welcome to all customers and visitors, creating a memorable experience through excellent customer care, attentiveness, and efficiency.
• Prepare and serve food and beverages to the highest hygiene and presentation standards in a timely manner.
• Maintain exemplary cleanliness throughout café, preparation areas and seating area, always ensuring the highest standards of hygiene.
• Have or gain certificated knowledge of food safety standards, i.e. HACCP/Cooksafe and allergen legislation and implement policies accordingly.
• Ensure all records are updated in accordance with policies.
• Have a knowledge of stock rotation, ordering and correct storage
• Have experience of Cash handling and reconciliation.
• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Pursue continuous professional development and contribute to the continuous improvement of NCVC and High Life Highland as a whole.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Attend and undertake any training online or in person
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the NCVC team.
• Work on a rota basis, including evenings, weekends and bank holidays ensuring you are up to date with rostered shifts and give advance notice of any leave requests for consideration.
• Undertake all tasks in accordance with High Life Highland policies and procedures including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.