CHLH/2512/14 Seasonal Visitor Experience Assistant (Front of House) (March to Oct 2026)

High Life Highland; Thurso; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent charity organization in Thurso is looking for a dedicated team member to provide exceptional customer service and maintain a welcoming environment at the North Coast Visitor Centre. Responsibilities include supporting visitors, handling cash transactions, and ensuring compliance with health and safety policies. Candidates should have a passion for customer care, flexibility for varied shifts, and a commitment to continuous improvement. This role provides an opportunity to contribute to a community-focused mission.

Qualifications

• Excellent customer care and communication skills.
• Knowledge of food safety standards and allergen legislation is beneficial.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Provide a warm welcome to all customers.
• Encourage visitors to make donations and spend in the shop.
• Maintain cleanliness and organization in the retail space.

Job description

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

• Provide a warm, professional welcome to all customers and visitors, creating a memorable experience through excellent customer care, attentiveness, and efficiency.


• Actively encourage visitors to make donations, complete gift aid forms and encourage secondary spend in the shop.


• Ensure all banking and cash handling requirements are met accurately and adhere to security and cash handling procedures.


• Ensuring retail space is clean, welcoming and fully stocked.


• Ensure the museum is cared for by undertaking housekeeping and cleaning duties to ensure the building and artefacts are kept to the highest standards.


• Support both your immediate and wider teams within the museum, including providing cover in Café North as required.


• To have or gain certificated knowledge of food safety standards and allergen legislation.


• Ensure that all activities are carried out safely and in line with High Life Highland’s Health & Safety policies.


• Work on a rota basis, including evenings, weekends and bank holidays ensuring you are up to date with rostered shifts and give advance notice of any leave requests for consideration.


• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.


• Pursue continuous professional development and contribute to the continuous improvement of North Coast Visitor Centre and High Life Highland as a whole.


• Attend and undertake any training online or in person.


• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.


• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the North Coast Visitor Centre team.


• Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.