Leisure Assistant

High Life Highland; Dingwall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused leisure organization in Dingwall, Scotland, is seeking a dedicated individual to promote safety and well-being at their leisure centre. The role involves supervising facilities, providing lifeguarding during pool sessions, and ensuring a positive environment that enhances customer experience. Applicants should have experience in customer care and a passion for community service, alongside maintaining health and safety standards. Training will be provided as necessary to meet the required qualifications.

Qualifications

• Experience in lifeguarding and health and safety regulations.
• Ability to promote a positive workplace culture.
• Strong customer care skills.

Responsibilities

• Promote a collaborative workplace culture.
• Supervise facility safety and health.
• Provide life guarding during pool sessions.
• Carry out emergency action plans.
• Maintain lifesaving training standards.

Job description

Key Duties and Responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Responsible for the safe supervision of the facilities and the health and safety of all facility users.
• Provide effective, preventative life guarding of all pool sessions.
• Carry out the emergency action plans in the event of any accident or injury and to effect water rescues and first aid treatment in line with the appropriate training.
• Maintain physical and lifesaving training at the level required to comply with current Health & Safety regulations and any other additional standards set by High Life Highland and participate in any training provided to assist with this requirement.
• Assist with and supervise the efficient and safe operation of water and land-based activities.
• Organise and lead activities and classes within the programme as required.
• Encourage safe and acceptable user behaviour.
• Ensure that items of fixed and portable equipment are maintained to the required standard of safety and cleanliness and are set out safely when required.
• Liaise with other users and other centre staff on the day-to-day operation of the centre.
• Update yourself regularly on all written procedures where relevant.
• Bring to the attention of the centre manager or supervisor any improvements that might increase the effectiveness and efficiency of the centre.
• Ensure the facility cleaning programme is carried out to the required standard.
• Carry out reception/cashier duties including admission and cash control.
• Deliver inductions in the Fitness Suite.
• Promote and sell High Life Memberships to potential new customers.
• Provide the required high level of customer care.
• Pursue continuous professional development and contribute to the continuous improvement of Dingwall Leisure Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Dingwall Leisure Centre team.