CHLH/2511/14 Relief Cashier/Receptionist

High Life Highland; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local charity organization in Scotland is seeking a candidate to manage reception and facilitate customer engagement. Responsibilities include promoting a positive workspace, handling inquiries, maintaining records, and supporting the team's operations. Ideal candidates should have strong communication skills, a friendly demeanor, and experience in administrative duties. This role is pivotal in enhancing facility operations and ensuring customer satisfaction.

Qualifications

• Strong communication skills to engage with the public effectively.
• Ability to maintain records and statistics accurately.
• Experience in administration and proficient use of computer software.

Responsibilities

• Promote a positive workplace culture supporting the Charity.
• Maintain statistics and prepare month-end invoices.
• Provide information regarding activities to the public.

Job description

Key Duties and Responsibilities

• 1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• 2. Maintain statistics and records regarding income, users, equipment, materials and resale.
• 3. Record facility use by account holders and to prepare invoices for these on a monthly basis.
• 4. Give information to the public regarding activities and timetables in person and by telephone.
• 5. Display and monitor current information regarding activities and timetables on customer notice boards.
• 6. Carry out the banking of facility income and maintain adequate levels of change for business.
• 7. Operate the computer for the following functions – memberships system, word processing, spreadsheets and general administration.
• 8. Maintain a warm and friendly manner to the public and an appropriate, tidy standard of dress.
• 9. Ensure familiarity with duties relating to Fire and Pool emergency, evacuation procedures and implement these as appropriate.
• 10. Undertake training in any aspect of facility procedures when required.
• 11. Administer the lost property procedure.
• 12. Keep Reception areas clean and tidy.
• 13. Liaise with the Supervisors on the day‑to‑day operation of the facility.
• 14. Maintain security of the Reception at all times.
• 15. Update yourself regularly on all written procedures and carry out accordingly.
• 16. Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the Centre.
• 17. Assist the Manager in the promotion, marketing and development of the facility.
• 18. Pursue continuous professional development and contribute to the continuous improvement of Leisure team and High Life Highland as a whole.
• 19. Attend and undertake any training online or in person.
• 20. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• 21. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross‑functionally across the team.