CHLH/2509/18 Leisure Assistant (Wet) - Temporary for 19 Months

High Life Highland; Ullapool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community-focused leisure organization in Ullapool is seeking a dedicated Lifeguard who will supervise facilities and lead activities while ensuring high standards of customer care and safety. The ideal candidate will hold lifesaving and first aid qualifications, be committed to promoting a positive workplace culture, and actively engage with facility users. This role offers opportunities for professional development and enhances community wellbeing.

Qualifications

• Experience in active supervision of facilities and events.
• Proficient in customer care with a focus on safety.
• Previous experience in team environments.

Responsibilities

• Promote a collaborative workplace culture.
• Ensure safety and supervision of facility users.
• Conduct emergency procedures and provide first aid.
• Organize and lead activities and classes.
• Maintain standard hygiene and safety of equipment.
• Manage reception and cash handling duties.

Skills

Strong communication skills

Team collaboration

Customer service orientation

Lifesaving skills

Education

Lifesaving qualification

First aid certification

Job description

Key Duties and Responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Responsible for the safe supervision of the facilities and the health and safety of all facility users.
• Provide effective, preventative life guarding of all pool sessions.
• Carry out the emergency action plans in the event of any accident or injury and to effect water rescues and first aid treatment in line with the appropriate training.
• Maintain physical and lifesaving training at the level required to comply with current Health & Safety regulations and any other additional standards set by High Life Highland and participate in any training provided to assist with this requirement.
• Assist with and supervise the efficient and safe operation of water and land-based activities.
• Organise and lead activities and classes within the programme as required.
• Encourage safe and acceptable user behaviour.
• Ensure that items of fixed and portable equipment are maintained to the required standard of safety and cleanliness and are set out safely when required.
• Liaise with other users and other centre staff on the day-to-day operation of the centre.
• Update yourself regularly on all written procedures where relevant.
• Bring to the attention of the centre manager or supervisor any improvements that might increase the effectiveness and efficiency of the centre.
• Ensure the facility cleaning programme is carried out to the required standard.
• Carry out reception/cashier duties including admission and cash control.
• Deliver inductions in the Fitness Suite.
• Promote and sell High Life Memberships to potential new customers.
• Provide the required high level of customer care.
• Pursue continuous professional development and contribute to the continuous improvement of Lochbroom Leisure Centre and High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Lochbroom Leisure Centre team.