Childrens Booking Office Administrator

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading health organization in Wales is seeking an enthusiastic and motivated individual for an administrative support role in Children's Services. The ideal candidate will possess excellent knowledge of Patient Administration Systems and have previous experience in similar roles. Responsibilities include providing efficient appointment booking services and serving as the first point of contact for all enquiries, ensuring effective communication within a busy environment. A minimum of GCSE in English and Maths is required.

Qualifications

• Thorough knowledge of the Childrens services and waiting list principles.
• Previous experience in booking, secretarial or reception role.
• Experience in all office procedures within an NHS environment.

Responsibilities

• Provide an accurate and prompt administrative function for appointment booking.
• Act as the first point of contact for all enquiries into the Children's Booking Centre.
• Maintain paper/electronic diaries effectively and manage workload.

Skills

Excellent working knowledge of Patient Administration Systems

Able to use Word/Excel/SharePoint/Email/Outlook

Good clerical and prioritizing skills

Ability to meet deadlines

Good organizational skills

Positive and enthusiastic attitude

Ability to communicate with a multi-disciplinary team

Education

GCSE standard in English and Maths

Job description

The ability to speak Welsh is essential for this post.

An exciting opportunity has arisen within the Booking Office in Children's Services East.

We are looking to recruit an enthusiastic, motivated person, who will provide accurate and effective administrative support, for Children and Young People in the East area.

The candidate will ideally have a thorough knowledge and understanding of the services provided by the Childrens services and have a clear understanding of waiting list principles, or have previous knowledge and experience using WPAS for waiting lists and Refer to Treatment pathways (RTT). The successful candidate will be well‑organised, self‑motivated and able to work well as a member of a busy team.

Main duties of the job

To provide an accurate and prompt administrative function to facilitate the delivery of an efficient and effective appointment booking service.

To be part of a cohesive and integrated admin function to the service. Provide 'first point of access' administration for all referrals into the Children's Booking Centre. Act as first point of contact for all enquiries and referrals into the service.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• GCSE standard in English and Maths

Experience

• Previous experience in booking, secretarial or reception role
• Previous NHS experience

SKILLS and KNOWLEDGE including those physical skills necessary for the post.

• Excellent working knowledge of Patient Administration Systems
• Able to use Word/Excel/ SharePoint/Email/Outlook
• Able to manage paper/ electronic diaries effectively
• Good clerical and prioritising skills
• Good organisational skills
• Ability to meet deadlines
• Knowledge of WPAS, Previous customer service contact
• Experience in all office procedures within an NHS environment
• Able to work on own initiative, whilst understanding the need to seek advice from seniors when necessary
• Able to work as part of a team
• Able to work in a busy environment
• Positive and enthusiastic attitude
• Able to cope under pressure
• Ability to communicate with a multi-disciplinary team include staff, visitors and patients
• Flexible to work across bases

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.