Children's Therapies Administrator

NHS; Bristol; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading health service provider is seeking a part-time administrator to join their Children's Therapy Service. The role involves providing vital secretarial and administrative support to ensure families receive necessary assistance promptly. Key tasks include managing appointments, maintaining waiting lists, liaising with patients and teams, and ensuring high confidentiality standards. Ideal candidates will have a good education level, prior administration experience, and familiarity with patient administration systems. The position is located in Bristol, offering flexible working hours.

Qualifications

• Previous administration experience dealing with telephone enquiries and office tasks.
• Knowledge of patient administration systems desirable.
• Good educational background in English and Maths essential.

Responsibilities

• Provide comprehensive administration support to the team.
• Liaise with patients and staff by phone and in person.
• Manage waiting lists and appointment scheduling.

Skills

Administration experience

Handling confidential information

Record maintenance

Understanding of Equality and Diversity

Education

Good standard of education at GCSE level including English and Maths

NVQ 2/3 in Business Administration (desirable)

RSA 2 standard or equivalent (desirable)

Tools

EMIS

Microsoft Office

Power BI

Job description

Job summary

We’re looking for an administrator to join our friendly Children’s Therapy Service. This part‑time role is key to helping the team run smoothly and ensuring families receive the support they need without delay.

You’ll provide vital secretarial and admin support, from managing waiting lists and booking initial appointments, to liaising with families, schools, GPs and colleagues across the Trust.

Key details

• Part‑time, 4 days per week – flexible hours beginning or ending the week.
• Patchway Locality Hub, Southmead House (BS10 6BQ) or Osprey Court (BS14 0BB).
• Typical hours: 9:00 – 17:00.

Responsibilities

• Provide a comprehensive administration service to support the day‑to‑day running of the service.
• Act as a contact point and liaise with patients and staff across the Trust over the telephone and face to face.
• Maintain and monitor the waiting list at the direction of the Head of Therapies/Service Manager, sending out acknowledgement letters to parents and making initial appointments for joint assessments.
• Ensure all clerical activity is recorded accurately for activity purposes in a timely manner using the EMIS IT system for registering and discharging referrals and recording clinical outcomes.
• Order stationery and office supplies.
• Assist with data collection and data management.
• Photocopy, file, email and other administrative duties.
• Organise interpreting services prior to patient/carer appointments when requested.
• Deal with centralised emails on behalf of the service.
• Maintain a high standard of confidentiality adhering to the Trust Data Protection policy.
• Undertake training as and when necessary.
• Work across CCHP as required.
• Flexible approach and undertake any other duties appropriate to grade and needs of the department/wider team as agreed between the post holder and the Admin Manager.

Qualifications & Training

• Good standard of education at GCSE level (9-4/A-C) including English language and Maths or equivalent.
• Knowledge of patient administration systems such as EMIS, Microsoft and Power BI (desirable).
• RSA 2 standard or equivalent (desirable).
• NVQ 2/3 in Business Administration (desirable).

Skills, Knowledge and Experience

• Previous administration experience dealing with telephone enquiries, correspondence, and office administration.
• Experience and understanding of dealing with sensitive and confidential information.
• Ability to maintain relevant records and information systems.
• Understanding of Equality and Diversity policies (desirable).
• Knowledge and awareness of Health & Safety (desirable).

EEO Statement

We are unable to provide sponsorship for this role and can only accept applications from UK based applicants.

Employer details

Sirona care & health CIC, Patchway Locality Hub, Rodway Road, Patchway, BS34 5PE.

Legal and Disclosure

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.