Children's Service Manager - Birmingham

Barnardo's; Ilford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading charitable organization located in Ilford is seeking a candidate for a management role to support service implementation post-contract award. The ideal applicant will have strong leadership skills and be able to adapt to changing demands while ensuring quality service delivery. Responsibilities include collaborating with senior managers and overseeing performance management. This role offers a hybrid work model and a supportive environment fostering career development.

Benefits

26 days annual leave

Flexible working arrangements

Access to employee assistance program

Pension plan with contributions

Discounts at high street shops

Qualifications

• Proven ability to mobilize services quickly and efficiently.
• Experience in supporting management and leadership roles.
• Strong understanding of quality management and compliance.

Responsibilities

• Work closely with the Assistant Director to implement services post contract.
• Support existing services and manage emergency response.
• Monitor performance management and service outcomes.

Skills

Flexibility

Adaptability

Leadership

Communication

Job description

Supplementary Information

The post holder will work closely with the Assistant Director for the locality and colleagues in implementing services post contract award through to the recruitment and induction of new managers into post. They will also support existing services at other times of service need and may be requested by senior managers to respond swiftly to emerging concerns and management cover.

The post also supports our Business Development functions and People processes across the region from capture, preparation for prospective tender opportunities, bid and service model development and implementation of key processes/policy. The post therefore requires an individual who is well placed to meet changing demands of location and support requirements. Travel is essential at times across the locality, with agreed allowances. Virtual/remote work may also be required.

The role seeks to provide a full coverage of management and leadership in service areas and as such requires the applicant to be on‑site in services on occasions and ability to travel across the area. Due to the nature of the work, this job is unsuitable for job share arrangements.

The purpose of the post is to enable Barnardo's to mobilise work or respond to change, quickly and efficiently ensuring that good quality services are working to Barnardo's policy and commissioned requirements. This could be with a variety of staff groups, the mobilisation of a brand‑new service or support to existing and established contracts. There may also be a requirement to monitor and support performance management and outcomes of services and contracts to ensure quality and compliance. This requires managers to be very flexible and adaptable in their approach whilst keeping high quality standards.

Please refer to the job description and additional information sheet for further details.

Please note due the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid‑point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.

Benefits

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• 20% discount at Barnardo's stores
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

About Barnardo's

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti‑racist organisation with Anti‑Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.