Child Health Surveillance Officer / Safeguarding Administrator

NHS; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Nottingham is seeking a Child Health Surveillance Officer to provide dedicated non-clinical support for mothers and children. The role includes administration for safeguarding issues and working alongside the reception team to ensure effective operations. Responsibilities encompass recording deliveries, inviting patients for vaccinations, and liaising with health professionals. Ideal candidates should be skilled in communication and have experience in primary care. Competitive salary and a supportive work environment are offered.

Benefits

Ample free parking

Strong team support

Continuous development opportunities

Qualifications

• Experience handling confidential/sensitive issues appropriately.
• A minimum of general education with relevant qualifications.
• Experience working with the general public.

Responsibilities

• Provide non-clinical support and administration for mothers and children.
• Ensure effective appointment systems and processes.
• Update patient records regarding safeguarding issues.

Skills

Understanding of confidentiality

Good rapport with patients

Experience in primary care

Excellent communication skills

Time management

Interpersonal skills

Education

Good standard of general education

GCSE Mathematics C or above

GCSE English C or above

Tools

Knowledge of SystmOne

Job description

Child Health Surveillance Officer/Safeguarding Administrator

The role will provide dedicated non-clinical support and administration for mothers and children as well as being the administrative contact for safeguarding issues.

The role will also involve working alongside the reception team to ensure that the surgery's appointments, systems and processes are as effective as possible to allow us to deliver an outstanding level of personal medical services to the patients of the practice.

All members of the Administrative Team are required to carry out some hours on main reception during the course of their normal working week.

Main duties of the job

The following are the core responsibilities of the Child Health Surveillance clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Other tasks will include:

• Maternity
• Recording of EDD for pregnant females
• Inviting of pregnant patients to attend for whooping cough vaccine
• Recording of delivery and birth details of child
• Arranging post-natal appointments and 6-week checks
• Readcode type of delivery for payment of whooping cough vaccine
• Records which patients have received whooping cough vaccine
• To be aware of all necessary vaccinations required by children
• Monitoring of childhood immunisations to include inviting and reminders
• To chase up any non-attenders
• Submission of immunisation figures (now on QOF target)
• Liaising with CHS GP lead, health visitors, school nurses, social workers and any members from organisations involved in CHS, to highlight, update and document details of any children on at risk/looked after register
• Organise and attend 3 monthly CHS meetings
• Support CHS GP lead where required
• Prompt updating of patient records re safeguarding issues.
• Gather information / process safeguarding reports for social workers

About us

Rivergreen Medical Centre, our friendly and dedicated team of Doctors, Nurses, Managers and Administration staff all work together to provide the best possible care for all our patients. Rivergreen Medical Centre is a great place to work!

We are a short walk from the high street for lunch and on the doorstep is the tram stop. We also have ample free parking and are both close to Nottingham but also Derby, Leicester and the motorway network to help your commute. We are a great team who work together well and support each other with a strong ethos of learning and continuous development.

We currently have over 8500 patients. Our fantastic team consists of 4 GP partners, 2 salaried GPs, 3 nurses, 2 HCAs and a whole host of additional roles.

Job responsibilities

The following are the core responsibilities of the Child Health Surveillance clerk. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Main tasks include:

Maternity

Recording of EDD for pregnant females

Inviting of pregnant patients to attend for whooping cough vaccine

Recording of delivery and birth details of child

Arranging post-natal appointments and 6-week checks

Readcode type of delivery for payment of whooping cough vaccine

Records which patients have received whooping cough vaccine

To be aware of all necessary vaccinations required by children

Monitoring of childhood immunisations to include inviting and reminders

To chase up any non-attenders

Submission of immunisation figures

Liaising with CHS GP lead, health visitors, school nurses, social workers and any members from organisations involved in CHS, to highlight, update and document details of any children on at risk/looked after register

Organise and attend 3 monthly CHS meetings

Support CHS GP lead where required

Prompt updating of patient records re safeguarding issues.

Gather information / process safeguarding reports for social workers

In addition to the primary responsibilities:

Keep up to date with mandatory training

Keep up to date with practice policies and procedures

Person Specification

Experience

• Understanding the importance of dealing with confidential/sensitive issues appropriately
• Be able to create a good rapport with patients
• Experience of working in primary care
• Experience of working within General Practice
• Experience of dealing with vulnerable patients

Qualifications

• Good standard of general education
• Experience of working with the general public
• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills
• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self motivated
• Flexibility
• Confidentiality
• GCSE Mathematics C or above
• GCSE English C or above
• Experience of reception work
• Experience of working within General Practice
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.