Child Development Team Coordinator

NHS; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Gateshead is seeking a Child Development Team Coordinator. This full-time permanent role involves providing administrative support to the Child Development team, overseeing clinic operations, and managing communications with both patients and health professionals. The ideal candidate should have relevant qualifications in business administration and experience in a healthcare environment. Competitive salary and benefits offered.

Benefits

Support and initiatives for staff wellbeing

Diverse staff networks including LGBTQ+ and Armed Forces

Qualifications

• Candidates must have the NVQ 3 Certificate in Business Administration or equivalent experience.
• Experience in NHS or healthcare environment is required.
• Experience in secretarial or office environment is essential.

Responsibilities

• Attend regular meetings and manage communications with patients and clinicians.
• Oversee operations of the Child Development clinic including appointment management.
• Provide clinical typing service as delegated.

Skills

Ability to work autonomously

Effective written and oral communication skills

Knowledge of medical terminology

Knowledge of Careflow system

Education

NVQ 3 Certificate in Business Administration

Tools

Microsoft Office packages

Job description

Child Development Team Coordinator - Full-time - 37.5 hours per week - PermanentWe are looking to recruit a highly motivated and enthusiastic person with administration experience to join our Child Development Team within the Paediatric Department at the Queen Elizabeth Hospital in Gateshead.

Main duties of the job

• Overall responsibility for providing an efficient administrative support service to the Child Development team to meet internal and external standards/performance indicators
• Provides support to Child Development team clinicians (e.g., managing clinics and diaries, organising meetings

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• Attend regular meetings.
• Main point of contact for patient and third parties (e.g., other clinicians and services, GPs, School, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
• Manage waiting list for Child Development clinic.
• Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements.
• Liaising with internal and external teams to gather information.
• Provide a high-quality clinical typing service as delegated by the Senior Medical Secretary, including; clinic instructions/outcomes, minutes from meetings, populate information into report templates, type ward rounds, update routine information in procedural documents etc.
• Action tasks arising from typing; including updating systems, outcome codes, completing required documentation such as, internal re-referral, and escalate to the Senior Medical Secretary for resolution if required.

Person Specification

Qualifications

• NVQ 3 Certificate in Business Administration or equivalent experience

Experience

• Experience of working in NHS or healthcare environment
• Experience of working in secretarial or office environment
• Experienced in using Microsoft Office packages

Skills

• Ability to work autonomously and also as part of a team
• Effective written and oral communication skills.
• Knowledge of medical terminology
• Knowledge of Careflow system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.