Chief Technology Office (CTO) Technology Apprentice 2026 - Chester

Bank of America - Campus; Chester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading financial institution in Chester is seeking a Technology Solutions Apprentice to work in a full-time role while studying for a Digital & Technology Solutions Professional Degree. The apprentice will be responsible for delivering user support, designing technology, and managing incident processes. Candidates should have strong technical skills, effective communication abilities, and a commitment to continuous learning. This program offers training, mentorship, and a chance to start a career in technology within the financial sector.

Benefits

Competitive Salary and Benefits Package

Qualifications

• Hold or predicted to achieve at least 3 A levels/BTEC or equivalent.
• Have at least grade C or 5 in Maths and English Language GCSE.

Responsibilities

• Deliver end user support through the Associate Help Desk.
• Design and deploy technology used by global employees.
• Identify business requirements and support communication.
• Partner to improve processes through coding.
• Design mobile solutions for effective employee work.
• Manage global incident, problem, and change processes.

Skills

Self-learning

Technical skills

Problem-solving

Communication skills

Integrity and ethics

Education

3 A levels/BTEC or equivalent with a minimum of 104 UCAS points

Grade C or above in Maths and English Language GCSE

Job description

Global Technology, Employee Experience Technology, Technology Solutions Apprentice

Chester, United Kingdom

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

The team

The Global Technology teams design, develop and support applications needed to maintain the Banks full range of products and services in over 30+ countries. The team liaise with both technical and business colleagues across the bank to deliver high quality, scalable and performant systems that align with the Banks strategic goals.

Programme Overview

Our apprentice programme starts in September 2026, you will join our Chief Technology Organisation within the Employee Experience Technology team, in a full-time role whilst studying the Technology Consultant pathway of a three-year Digital & Technology Solutions Professional Degree.

Our Technology Solutions Apprenticeship program is designed to offer you a broad and exciting experience of work whilst supporting your apprenticeship studies. You will be placed within one of our Technology teams and can participate in the real delivery of technology solutions.

Training and Development

Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on the job support, educational speaker events and mentorship throughout.

Responsibilities

As a Technology Solutions Apprentice, your key tasks and responsibilities may include but are not limited to:

• Delivering end user support through our Associate Help Desk and Desktop Support function
• Designing and deploying technology used by over 200,000 global employees
• Identifying and documenting business requirements, analysing the requirements and supporting the communication and delivery of requirements with relevant stakeholders.
• Partnering with platform teams and Business Technology Groups to code automations to improve processes
• Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations
• Being responsible for global incident management, problem management and change management processes for employee experience technology

Eligibility

• Hold or predicted to achieve at least 3 A levels/BTEC or equivalent with a minimum of 104 UCAS points (BCC Grades)
• At least a grade C or 5 in Maths and English Language GCSE (4 will not be accepted) or equivalent
• Been a resident of the UK for the past 3 years
• The right to work and remain in the UK indefinitely
• Not in full-time education when starting the apprenticeship
• Not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America

What we are looking for

Essential

• Demonstrate evidence of self-learning and efforts to advance technical skills
• Display passion for exploring a Technology career within financial services
• Have a desire to further your knowledge of infrastructure including servers, networks, storage, backups, databases, desktops, information security, programming, and communications
• Demonstrate capacity for innovative thinking and strong problem solving
• Display effective communication and interpersonal skills
• Demonstrate integrity and ethics by earning other’s trust and respect through consistent honesty and professionalism in all interactions

Our recruitment process

Apprentice recruiting takes place on a rolling basis once our applications are open. Assessments often begin before the deadline, so it’s best to submit your application early as this will give you the best chance of being considered for the role.

We care deeply about shaping the world of work to be an equal and inclusive one – and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we’re proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve.

What if I need workplace adjustments

We’re committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email [e-mail] and let us know. We will be more than happy to discuss the support you need, and we will respond to your email within three business days.

We offer a competitive Salary and Benefits package

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.