Chief Commercial Officer

Harper James; United Kingdom; Hybrid; GBP 100,000 - 150,000; Full time

Job summary

A leading commercial law firm in the UK is seeking a Chief Commercial Officer to spearhead growth initiatives. The role involves uniting sales, account management, and marketing strategies to drive revenue and profitability. Candidates should have over 10 years of experience in senior commercial roles, with a strong record in scaling businesses and a data-driven mindset.

Benefits

Equity options

Competitive salary

Flexible working hours

Qualifications

• 10+ years in senior commercial roles with proven growth.
• Experience in leading sales teams and marketing strategies.
• Background in managing performance through KPIs.

Responsibilities

• Develop and execute integrated commercial strategy.
• Define KPIs for commercial functions.
• Build multi-year revenue and market expansion plans.

Skills

Commercial leadership

Sales expertise

Marketing strategy

Data-driven approach

Leadership communication

Job description

Overview

Chief Commercial Officer

Location: Flexible (Regular travel to Birmingham and Sheffield)

Package: Competitive salary commensurate with the role, plus equity

About Harper James

Harper James is a full-service commercial law firm built to serve the UK’s most ambitious SMEs. Since launching in 2014, we’ve grown to a 140+ strong team and have supported over 6,500 clients nationwide.

Our unique subscription-based model redefines how businesses access legal advice – flexible, transparent, and powered by our proprietary technology platform, Core.

With the backing of Lloyds Development Capital (LDC), we’re entering an exciting new phase of rapid growth:

• Scaling nationally and investing heavily in innovation
• Continuing to challenge what a modern law firm can be
• Working as a no-ego team driven by performance, collaboration and progress.

Role Overview

We’re seeking a dynamic and strategic Chief Commercial Officer (CCO) to join our board and lead the next stage of our commercial growth. This is a pivotal leadership role in a high-growth, PE-backed business where sales, account management and marketing sit at the heart of our strategy.

As CCO, you will:

• Unite and lead sales, account management and marketing into a single, powerful commercial strategy
• Drive ambitious revenue and EBITDA growth
• Play a key role in shaping the firm’s future — with equity on offer for the right candidate.

Key Responsibilities

Commercial Strategy & Leadership

• Develop and execute an integrated commercial strategy across sales, account management and marketing
• Align plans with company growth objectives and continuously refine them to maximise revenue and profitability
• Drive innovation through creative and data-led approaches

Performance Management

• Define and own KPIs for all commercial functions
• Implement scalable processes and automation to systemise delivery
• Use data to analyse pipeline performance, campaign ROI, conversion rates and customer feedback

Continuous Improvement & Growth Initiatives

• Monitor market trends and emerging opportunities
• Experiment with new channels, approaches and structures
• Challenge and evolve commercial processes to ensure they’re fit for the future

Strategic Planning & Recurring Revenue

• Build multi-year revenue and market expansion plans
• Strengthen and grow our subscription and recurring revenue models
• Influence product and service development to achieve long-term goals

Executive Collaboration

• Act as a key member of the Board and executive team
• Partner with the CEO and C-suite colleagues on overall company direction
• Provide commercial insight and report on performance at board level

Qualifications & Experience

Proven Commercial Leader

• 10+ years in senior commercial roles (e.g. CCO, CRO, Sales or Marketing Director)
• Strong track record of driving revenue growth and profitability in scaling businesses

Sales & Account Management Expertise

• Deep understanding of outbound and inbound sales engines
• Experience of leading on the development of pro-active account management strategies that build revenue and reduce churn

• Experience building and scaling sales teams, implementing dashboards, and driving performance cultures

Marketing & Brand Strategy Acumen

• Ability to set and oversee a marketing vision that balances brand building with performance and growth objectives at scale
• Experience providing strategic oversight of paid digital channels, SEO, and AI/LLM optimisation to drive high-quality lead generation

Data-Driven & KPI-Focused

• Target-driven approach, using metrics and insights to shape strategy
• Skilled in defining, tracking and acting on commercial KPIs

Leadership & Communication

• Inspiring and clear communicator with the ability to influence at all levels
• Confident presenting to boards, investors and clients

Board-Level Experience

• Experience operating at board or executive level
• Strong understanding of governance, strategy and investor relations