Chief AI engineer

Lloyds Banking Group; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid working 2 days per week

Disability adjustments

Pension up to 15%

Annual performance-related bonus

Share schemes

Discounts

30 days’ holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a senior AI leader for its Conversational AI team. You will shape the future of customer interactions by designing scalable architectures and guiding a roadmap across products, ensuring alignment with platform strategy and responsible AI commitments.

You will lead a team of AI Engineers, coaching across engineering, data science and architecture, and drive reusable AI capabilities and platforms that accelerate innovation within the Group.

Qualifications

• Recognised expertise in GenAI and agentic AI technology; proven ability to deliver AI systems to production.
• Strong experience with NLP technologies: generative AI, chatbots, language models, transformers, vector stores and search algorithms.
• Experience building and extending a full conversational AI architecture from frontend to backend integrations.
• Experience understanding and applying ethical AI standards.
• Ability to communicate complex technical concepts to senior leaders and partner teams.
• Experience working in regulated environments with reliability, security, safety and explainability risks.
• Line management experience coaching multiple levels of technical staff.

Responsibilities

• Act as the leading technical authority for complex AI engineering challenges; guide architecture decisions.
• Review solution designs and influence implementation approaches across teams.
• Translate strategic priorities into a Conversational AI roadmap and foster innovation.
• Coach and develop a high-performing AI engineering team.
• Lead development of reusable AI capabilities and platforms across the Group.
• Evaluate new technologies via applied research, prototyping, and use-case identification.

Skills

GenAI & Agentic AI

NLP & language models

Conversational AI architecture

Ethical AI standards

Stakeholder communication

AI governance

Technical leadership

Job description

Описание

As a senior leader in our Conversational AI team, you'll shape the future of how millions of customers interact with the bank. Drawing on your deep expertise in AI and conversational technologies, you'll design and deliver scalable, reusable architectures that enable high-volume customer engagement while leveraging the latest advancements in AI. You'll define the technical direction across multiple products, ensuring solutions align with our platform strategy, enterprise architecture principles, engineering standards and responsible AI commitments.

Задачи

You’ll act as the leading technical authority for complex AI engineering challenges, guiding architecture decisions, reviewing solution designs and influencing implementation approaches across multiple teams. Working closely with senior business, design and technology leaders, you’ll translate strategic priorities into an ambitious Conversational AI roadmap, demonstrating the art of the possible and helping shape the next generation of customer experiences. You’ll coach and develop a high-performing team of AI Engineers, bringing together expertise in engineering, data science and architecture to solve complex problems at scale. You’ll also lead the development of reusable AI capabilities and platforms that can be leveraged across the Group, maximising value and accelerating innovation. Through applied research, experimentation and prototyping, you’ll evaluate new technologies, identify high-potential use cases and help ensure the organisation remains at the leading edge of Conversational AI innovation

Требования

• Recognised expertise in GenAI and Agentic AI technology, with experience of creating novel solution to real-world problems and successfully delivering AI systems to production
• Strong experience in NLP technologies such as generative AI, AI agents, chatbots, language models, transformers, vector stores, and search algorithms
• Experience in building and extending full conversational AI architecture from front end experience through AI services to back end system integrations
• Experience in understanding and applying ethical AI standards
• Ability to communicate technical concepts simply to senior leaders and partner teams
• Experience of working in a regulated environment and managing reliability, security, safety and explainability risks
• Line management experience in coaching various levels of technical staff
• A relentless passion to learn more about AI and its real-world applications at scale

Условия

• Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
• Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.
• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.