Chief AI Engineer

LLOYDS BANKING GROUP

City Of London

On-site

GBP 138,000 - 190,000

Full time

13 days ago

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Benefits offered by this job

Pension contribution up to 15%

Annual performance-related bonus

Share schemes including free shares

Wellbeing initiatives

30 days’ holiday + bank holidays

Parental leave policies

Job summary

Lloyds Banking Group is seeking a Chief AI Engineer in London or Manchester to shape the future of customer interactions through scalable Conversational AI solutions. You will lead the technical direction, design reusable architectures, and ensure alignment with platform strategy and responsible AI commitments.

You will coach a high-performing AI engineering team, drive reusable AI capabilities, and partner with senior leaders to translate strategy into an ambitious AI roadmap, enabling

Qualifications

Expertise in GenAI and AI agents with production-ready AI systems.
Strong NLP capabilities including transformers, language models, vector stores.

Responsibilities

Define technical direction across multiple Conversational AI products.
Lead architecture reviews and guide implementation across teams.

Skills

GenAI

Agentic AI

NLP

AI architecture

Ethical AI

Communication

Regulated environment

Line management

Continuous learning

Job description

We're rebooting an icon and building the future of finance.

Find out why you should join us.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE:

Chief AI Engineer

SALARY:

£137,848 - £189,541

LOCATION(S):

London or Manchester

HOURS:

Full-time

WORKING PATTERN

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing

As a senior leader in our Conversational AI team, you'll shape the future of how millions of customers interact with the bank. Drawing on your deep expertise in AI and conversational technologies, you'll design and deliver scalable, reusable architectures that enable high-volume customer engagement while leveraging the latest advancements in AI. You'll define the technical direction across multiple products, ensuring solutions align with our platform strategy, enterprise architecture principles, engineering standards and responsible AI commitments.

You’ll act as the leading technical authority for complex AI engineering challenges, guiding architecture decisions, reviewing solution designs and influencing implementation approaches across multiple teams. Working closely with senior business, design and technology leaders, you'll translate strategic priorities into an ambitious Conversational AI roadmap, demonstrating the art of the possible and helping shape the next generation of customer experiences.

A key part of the role will be building capability and creating an environment where talented engineers can thrive. You'll coach and develop a high-performing team of AI Engineers, bringing together expertise in engineering, data science and architecture to solve complex problems at scale. You'll also lead the development of reusable AI capabilities and platforms that can be leveraged across the Group, maximising value and accelerating innovation.

Through applied research, experimentation and prototyping, you'll evaluate new technologies, identify high-potential use cases and help ensure the organisation remains at the leading edge of Conversational AI innovation

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

Recognised expertise in GenAI and Agentic AI technology, with experience of creating novel solution to real-world problems and successfully delivering AI systems to production
Strong experience in NLP technologies such as generative AI, AI agents, chatbots, language models, transformers, vector stores, and search algorithms
Experience in building and extending full conversational AI architecture from front end experience through AI services to back end system integrations
Experience in understanding and applying ethical AI standards
Ability to communicate technical concepts simply to senior leaders and partner teams
Experience of working in a regulated environment and managing reliability, security, safety and explainability risks
Line management experience in coaching various levels of technical staff
A relentless passion to learn more about AI and its real-world applications at scale

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes: