Chemistry Section Supervisor

Normec Group; Hemel Hempstead; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension

Enhanced parental leave

22 days holiday + bank holidays

Onsite parking

Job summary

Normec i2 FAST is seeking a capable HR/Operations support to manage HR functions for laboratory staff, ensuring holidays, sickness, health and safety, inductions and records. You will coordinate workloads, resources and equipment, and align lab activities with customer requirements, delivering reliable service and data-driven improvements.

The role involves liaising with Operations Director and Quality Manager, conducting training, and maintaining competency records.

Qualifications

• Strong prioritisation and organisational skills.
• Impeccable written and verbal communication ability.
• Experience in a customer facing role.
• Excellent telephone manner and customer services skills.
• Good IT skills with Microsoft Office 365, Excel and Word.

Responsibilities

• Manage HR functions for laboratory staff in line with policies (holidays, sickness, P&DRs, Health & Safety, inductions, probation, disputes).
• Ensure lab staff have adequate resources to perform all tasks.
• Schedule workloads (people and equipment).
• Organise lab procedures, schedules and staffing to meet requirements.
• Provide lab-related customer service, troubleshooting and problem-solving.

Skills

Prioritisation

Communication

Customer facing experience

Telephone manner

IT skills

Tools

Office 365

Excel

Word

Job description

Step Into the Role

Are you interested in Science and keen to pursue a career where you can make a meaningful impact?

• To manage HR functions for laboratory staff, including holidays, sickness, P&DRs, Health and Safety, staff inductions, probationary periods, minor disputes or concerns etc, in line with company policies.
• To ensure that all lab staff have adequate resources to perform all aspects of work required.
• To schedule workloads (people and equipment).
• To understand customer requirements and organise lab procedures, schedules and staffing to provide for meeting/exceeding same.
• To provide for lab-related customer service, troubleshooting and problem-solving.
• To foster customer confidence in laboratory work.
• To compile and analyse test information to determine operating efficiency of processes and equipment and to diagnose problems and malfunctions.
• To recommend measures to improve testing procedures, use of equipment, and needs for new equipment.
• To be required, on occasion, to perform the duties of Laboratory Analysts and Technicians.
• To establish or adjust work schedules to meet testing requirements.
• To maintain time, training, calibration, QC and testing records.
• Ensure that all work undertaken is compliant to all relevant internal standards, including H&S, Quality Systems, Procedures, accreditations and Methodologies, and in line with customer expectations.
• Complete validation plan to agreed timeframes and assist in integration of the new service offering into existing and new customer base alike.
• To ensure that all laboratory works are carried out to the standards laid out in the Quality Manual and Health & Safety Manual.
• To take responsibility for own Health & Safety whilst working within the Microbiology Laboratory.
• To report any bad practises that may be witnessed to the Operations Director or Quality Manager.
• Maintain all competency records.
• To carry out training sessions with all members of staff, to ensure that the training is carried out under the direction of the Quality Manual.

These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.

Our Offer

• Hemel (free onsite parking)
• 37.5 hours (5 days per week)
• Company benefits include…
• Pension
• Enhanced parental leave
• 22 days holiday plus bank holidays

Your profile

• Strong prioritisation and organisational skills.
• Impeccable written and verbal communication ability.
• Experience in a customer facing role.
• Excellent telephone manner and customer services skills.
• Positive attitude towards change.
• Close attention to detail.
• Adaptable and flexible in their approach to work.
• Good IT skills (Microsoft based products; Office 365, Excel and Word).
• Accurate data entry skills and highly numerate.
• Adaptability to use various in-house systems and processes.

Your New Workplace

Normec i2 FAST is a scientifically founded and led laboratory. Launched in 2019, Normec i2 FAST provides pesticides, microbiology, contaminants, and nutritional testing for the food and allied industries. The Normec i2 FAST food testing laboratory is conceived by experienced chemists and microbiologists. The laboratory realises ultra-efficient process flow and utilises newest technologies to satisfy demanding food industry requirements and comply with changing food legislation. A similarly smart custom-programmed Data Management System delivers streamlined samples processing and data management.

About Normec

I2 Fast is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry. Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors. Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues. We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization. Together, we work on impactful solutions for our clients and on a sustainable future. The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles. Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.

At Normec, we share one ambition: making the world safer, healthier and more sustainable. Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn’t defined by size. It’s defined by people. You grow through the impact you make, whether it’s improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client’s trust. Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance. Through dozens of acquisitions and collaborations, we combine local expertise with international scale. Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.

Window of Opportunities

Today, we have over 5,000 motivated employees working to improve our clients' organisations every day. We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.

Knowledgeable. Enterprising. Ambitious. Diligent. Traits that are recognizable among the more than 5,000 Normec employees. We have a love of science and legislation but also always recognize a window of opportunities. Opportunities for our clients and our employees.