Chemist

StreamingVideoProvider; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A growing adhesive manufacturer in the East Midlands is seeking a Customer Support Chemist to provide expert support to customers regarding adhesive products. The ideal candidate will have experience in polymer-based products and excellent communication skills. This role offers an opportunity to directly support customers and drive innovation. Candidates must have the right to work in the UK.

Qualifications

• Several years in polymer based products, ideally solvent based adhesives.
• Previous experience in a customer-facing technical role.
• Fluent written and spoken English.

Responsibilities

• Provide technical support to customers regarding product selection and application.
• Reformulate existing products to improve performance.
• Collaborate with quality team to resolve customer complaints.

Skills

Technical support

Problem-solving

Communication

Customer service

Job description

Overview

Location: East Midlands

Our client is a growing, independent manufacturer of solvent- and water-based adhesives, supplying a wide range of industries across the UK and internationally. They are seeking a technically skilled and customer-focused Customer Support Chemist who will provide expert support to customers regarding our adhesive products, troubleshooting technical issues, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong technical background in adhesives or related materials, and excellent customer facing skills.

Responsibilities

• Provide technical support to customers via phone, email, and on-site visits regarding product selection, application, and troubleshooting.
• Reformulate existing products to improve performance.
• Sourcing and cost analysis of new materials.
• Collaborate with quality team to resolve customer complaints and product performance issues.
• Conduct product testing and analysis to support customer inquiries and internal investigations.
• Assist in the development of technical documentation, including datasheets, labelling, application guides, and FAQs.
• Deliver training sessions and product demonstrations to customers and internal teams.
• Maintain detailed records of customer interactions, technical issues, and resolutions.
• Support the sales team with technical expertise during customer meetings and presentations.
• Stay up to date with industry trends, competitor products, and new technologies.

Candidate Profile

• Several years in polymer based products, ideally solvent based adhesives. Coating, paint, varnish and ink experience will be considered.
• PVC, PVA or polyurethane technology advantageous.
• Previous experience in a customer-facing technical role is preferred.
• Familiarity with quality systems, HSE and regulatory requirements.
• Excellent communication and strong problem-solving skills.
• Positive attitude and flexible to move with changing business requirements.
• Driving licence is essential due to location of rural site.
• Must have the right to work in the UK, sponsorship is not available.
• Fluent written and spoken English.

Join a dynamic, privately owned adhesive manufacturer where your technical expertise directly supports customers and drives innovation.