Chef de Rang - Saison Restaurant

Raffles Hotels & Resorts; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

28 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Employee assistance program

Discounted rates at Accor hotels

Job summary

Raffles Hotels & Resorts is hiring for a Chef de Rang to enhance the guest experience at Mauro Colagreco Restaurants in London. This role focuses on providing top-notch service during breakfast shifts, leading a station, and ensuring smooth communication between front and back of house.

The ideal candidate will have a passion for hospitality and a proven track record of exceptional service. Join a prestigious team and enjoy numerous employee benefits, including 28 days of holiday and professional development opportunities.

Qualifications

• Proven track record of delighting guests in service roles.
• Flexibility to adapt to various work situations.
• Ability to multi-task while maintaining professionalism.

Responsibilities

• Oversee day-to-day service in the restaurant.
• Assist in maintaining the restaurant and communicate guest feedback.
• Deliver food orders while explaining dishes to guests.

Skills

Clear communication in English

Strong time management skills

Teamwork

Ability to provide high levels of service under pressure

Attention to detail

Job description

Company Description

Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

Scope Of Position: This position will be covering the breakfast shift only.

A Chef de Rang will be responsible for the day‑to‑day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience. Taking responsibility in leading a station while managing commis waiters to ensure a smooth service.

Responsible for maintaining the stations and the restaurant itself along with being the communication point between back of house and front of house. Supporting hostess, baristas and other team members when required and supplying guest feedback and requests to management.

Responsibilities

Operation

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and in a professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Is responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers’ feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• To be detail oriented and to work within a team.
• Flexibility to respond to a range of different work situation.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.

Desirable

Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Additional Information

Why join our Raffles team?

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun‑filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accor’s extensive brand portfolio.