CHC Administrator

NHS; Willerby; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare organization in Willerby seeks a Band 3 Administrator to join its Continuing Healthcare team. The role involves providing comprehensive administrative support and managing various communication channels. Candidates should possess strong IT proficiency and excellent communication skills, along with relevant qualifications. The position offers a rewarding opportunity to help vulnerable adults achieve improved quality of life.

Qualifications

• Experience in busy administrative environments is essential.
• Knowledge of confidentiality and data protection is required.
• Ability to work unsupervised demonstrating autonomy is necessary.

Responsibilities

• Provide comprehensive secretarial and administrative support to the team.
• Assist in the administrative delivery of the Continuing Healthcare pathway.
• Manage enquiries effectively and efficiently.

Skills

Intermediate knowledge of IT systems and software

Data handling and database skills

Excellent communication skills

Prioritization and flexibility

Ability to work autonomously

Team collaboration

Education

NVQ level 3 in business administration or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SystmOne

Job description

CHC Administrator

The closing date is 20 November 2025

An opportunity has arisen within the ICB for an Administrator to join the new Hull & East Riding Continuing Healthcare team.

We are looking to recruit a dynamic and innovative Band 3 Administrator to work as part of the team to deliver effective admin support functions to the team to support its service delivery across East Riding and Hull for persons who may be eligible for NHS funding. The successful candidate will be joining a newly formed integrated team of clinicians, social workers and administrative staff.

Main duties of the job

This role will work with the Admin Team Leader, Senior Admin Team Leader and Operational Manager to assist in the administrative delivery of the 'end to end' Continuing Healthcare pathway.

This includes providing a professional first point of contact for the team and to manage enquiries, effectively and efficiently for all modes of incoming communications, escalating queries as appropriate.

Providing comprehensive administrative service, including production of minutes, documentation, correspondence, reports and presentation material.

Work with members of the Team to develop and implement data management systems that will provide accurate and timely data.

Maintaining paper and software-based information and administrative systems which supports the delivery of a professional support service.

As a member of the team, you will be working with a group of highly skilled people knowledgeable and passionate about the ICB achieving its statutory duties as set out in the national Continuing Healthcare framework.

You will work with families, our local authority partners and the wider MDT.

This post is a highly rewarding role, helping to support some of the most vulnerable adults in the locality to achieve positive change and improved quality of life.

About us

NHS Humber and North Yorkshire Integrated Care Board (ICB) is responsible for planning and arranging the provision of NHS services to meet the diverse health needs of a population of 1.7 million people. Our area reaches over 1,500 square miles and includes the cities of Hull and York and the large rural areas across East Yorkshire, North Yorkshire and Northern Lincolnshire. The ICB is part of the Humber and North Yorkshire Health and Care Partnership, one of 42 Integrated Care Systems (ICS) across England to meet health and care needs, coordinate services and plan in a way that improves population health and reduces inequality between groups. The Health and Care Partnership comprises of NHS organisations, local councils, health and care providers and voluntary, community and social enterprise (VCSE) organisations.

Job responsibilities

The post holder will be a member of the Integrated Care Board (ICB), Continuing Healthcare Administration Team and will provide comprehensive secretarial and administrative support to the Continuing Healthcare Nurses / Social Workers. The work may include day-to-day supervision of administrative staff.

The post holder will support the Continuing Healthcare and Complex Care team to deliver support services and functions to the team and the Integrated Care Board (ICB). This post will have a level of responsibility within the role to work within established processes and procedures and to work alongside other CHC, S117 team members, residents, carers and colleagues in Local Authorities, the Acute Trusts, the Independent Sector, and any other relevant groups.

Person Specification

Skills and Attributes

• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
• Confident in data handling and use of databases, as well as skills to use and manipulate spreadsheets for data collection and reporting.
• Excellent communication skills able to work with a wide range of individuals and organisations.
• Ability to communicate confidential information.
• Able to prioritise demands and communicate accordingly.
• To be able to work flexibly with internal employees of the ICB as well as within partner ICBs.
• To work unsupervised and demonstrate a high level of autonomy.
• Demonstrate diplomacy, tact and assertive behaviour in appropriate measure and at appropriate times.
• Able to work as a constructive member of a team seeking to develop and refine internal business processes.

Experience

• Previous experience of working in busy and demanding administrative environments providing a service to multiple users/customers.
• Comprehensive knowledge of a range of routine administration procedures.
• Knowledge of other Microsoft packages.
• Experience of SystmOne functions.
• Previous NHS experience.

Qualifications

• NVQ level 3 in a relevant subject (e.g. business administration) or equivalent experience of undertaking administrative procedures sometimes involving non-routine problem-solving in a busy work setting.
• Understanding of Confidentiality and Data Protection Act.
• Word processing to RSA 2 standard of European Computer Driving Licence (ECDL) or able to demonstrate appropriate level of skill.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Humber and North Yorkshire Integrated Care Board (857)