CHC Administrator

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Colwyn Bay is seeking an experienced administrator to provide comprehensive administrative support within the Continuing Health Care Team. The ideal candidate will have excellent communication skills and experience in managing confidential information. Responsibilities include liaising with public and health professionals, managing diaries, and producing reports. Ability to speak Welsh is desirable. This role offers a chance to contribute to high-quality healthcare services.

Qualifications

• Experience in administrative roles.
• Excellent communication skills.
• Ability to handle confidential information responsibly.

Responsibilities

• Provide full administrative support and act as first point of contact for all referrals.
• Manage diaries and organise meetings.
• Ensure communications are handled confidentially and professionally.
• Assist in all aspects of administration relating to NHS Continuing Health Care.

Job description

Overview

We are looking for an enthusiastic, motivated and experienced administrator to work within the Central area Continuing Health Care Team. The post holder will provide full administrative support, act as first point of contact for all referrals and enquiries to the CHC Team.

Responsibilities

• Provide full administrative support and act as first point of contact for all referrals and enquiries to the CHC Team.
• Manage diaries, resolve conflicting diary appointments, organise meetings, prepare meeting papers, take minutes, source and provide information when required, and collate reports.
• Ensure all communications with members of the public, staff and other agencies are handled confidentially and professionally, aiding the delivery of a high‑quality service.
• Demonstrate excellent and advanced communication skills on confidential issues such as disputes or complaints when dealing with telephone calls and correspondence from members of the public, health professionals, local authorities and non‑NHS organisations.
• Assist the CHC Team Administrator in all aspects of administration relating to NHS Continuing Health Care (CHC), Funded Registered Nursing Care (FNC) discharge from hospital, delayed transfers of care and any associated schemes or bids.
• Take telephone messages in the absence of the CHC Team and signpost callers to the correct person.
• Monitor and ensure correct panel outcomes, apply information to the Broadcare system and liaise with the finance department regarding any change in funding or accommodation (deceased, new patients, amendments).
• Produce reports for the team and CHC Team Managers when required.
• Manage the departmental BCU application mailbox and carry out appropriate action.
• Maintain and manage electronic diaries for the CHC Operational Manager, Team Manager and Nurse Reviewers.
• Ensure letters relating to ratified, deferred or disputed CHC applications are completed and sent to the relevant parties.
• The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.

About the Organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

Equality & Diversity

We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Application Information

Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.