CHC Administrator

NHS; Colwyn Bay; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading healthcare organization in Colwyn Bay is seeking an experienced administrator to provide full administrative support to the Continuing Health Care Team. The role involves managing diaries, acting as the first point of contact for all referrals, and preparing meeting papers. Candidates must have experience in an NHS environment and strong communication skills. A competitive salary and pro-rata benefits are offered.

Qualifications

• Experience in a busy NHS office environment.
• Understanding of the discharge planning process.
• In-depth knowledge of Microsoft applications.

Responsibilities

• Provide full administrative support to the CHC Team.
• Act as the first point of contact for all referrals/enquiries.
• Manage diaries and organize meetings.

Skills

Communication skills

Organisational skills

Ability to work autonomously

Proactive

Ability to reprioritise workloads

Ability to work in an unpredictable environment

Education

NVQ 3 Business Administration or equivalent

Advanced level IT qualification or equivalent

ECDL

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

PowerPoint

Oracle

Publisher

Job description

We are looking for an enthusiastic, motivated and experienced administrator to work within theCentral area Continuing Health Care Team. The post holder will provide full administrative support, to act as first point of contact for all referrals/enquiries to the CHC Team. To manage diaries resolving conflicting diary appointments, organize meetings, prepare meeting papers and take minutes of meetings, to source and provide information when required, to include report collation. Ensure that all communications with members of the public, staff and any other agency are handled confidentiality and professionally, in order to aid the delivery of a high quality service. Demonstrate excellent and advanced communication skills on confidential issues such as disputes or complaints, when dealing with telephone calls/correspondence from members of the public, Health Professionals, Local Authorities and non - NHS organizations.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

To assist the CHC Team Administrator in all aspect of administration relating to NHS Continuing Health Care (CHC), Funded Registered Nursing Care (FNC) discharge from hospital and delayed transfers of care and any schemes associated with CHC/CHC bids.

Act as first point of contact for all referrals/enquiries to the CHC Team

Take telephone messages in the absence of the CHC Team and if necessary signpost the caller to the correct person who can help with their query.

Monitor and ensure correct panel outcomes, application of information to the Broadcare system, liaise with the finance department regarding any change in funding/accommodation etc (Deceased, New Patients, amendments).

Produce reports for the team and CHC Team Managers when required.

Manage the departmental BCU application mailbox and carry out appropriate action.

To maintain and manage electronic diaries for CHC Operational Manager, Team Manager and Nurse Reviewers.

Ensure that letters relating to ratified, deferred or disputed CHC applications are completed and sent out to relevant parties.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Sufficient experience in a busy NHS office environment

Knowledge

• Understanding of the discharge planning process and Continuing Healthcare Framework
• In-depth knowledge of Microsoft Access, Excel (including formulae), Word, PowerPoint and Publisher to enable the creation of databases, tables, graphs, presentations
• Oracle

Personal Qualities

• Ability to work autonomously as well as within a team
• Enthusiastic and Proactive

Skills

• Ability to communicate at all levels
• Ability to work in an unpredictable environment
• Good organisational skills
• Ability to continually reprioritise workloads
• Ability to meet deadlines

Qualifications

• NVQ 3 Business Administration or equivalent qualification /experience
• Advanced level IT qualification or equivalent or working towards such
• ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a yearper annum, pro rata