CHC Admin support

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent health organization in Wales is seeking a motivated individual to join their Continuing Health Care Team in Bangor. The successful candidate will provide vital administrative support, ensure efficient communication both internally and externally, and handle confidential information professionally. Candidates who can communicate in Welsh are encouraged to apply, but English speakers are equally welcome. This role is integral to facilitating service delivery in line with statutory responsibilities.

Qualifications

• Must be highly organised and able to work both independently and with a team.
• Ability to handle confidential information professionally.
• Willingness to work in a fast-paced environment.

Responsibilities

• Act as the first point of contact for referrals and enquiries.
• Handle communications confidentially and professionally.
• Monitor and ensure correct panel outcomes and liaise with finance departments.

Skills

Interpersonal skills

Computer skills

Communication skills

Organisational skills

Job description

The Continuing Health Care Team Central area Team based in Parc Menai, Bangor are looking for an experience individual to join our busy and dynamic team.

You will need to be highly motivated and enjoy co-ordinating and communicating with a wide range of people.

You should be highly organised, confident to work alone or as part of team; have excellent interpersonal and computer skills

To assist the CHC Team Administrator in all aspect of administration relating to NHS Continuing Health Care (CHC), Funding Registered Nursing Care (FNC) discharge from hospital and delayed transfers of care and any schemes associated with CHC/CHC bids.

The provision of a high level of confidential, comprehensive and efficient range of administrative services to support the CHC Team to facilitate service delivery accurately and in a timely manner to fulfil their statutory and managerial responsibilities across the Division.

Main duties of the job

Act as first point of contact for all referrals/enquiries to the CHC TeamEnsure that all communications with members of the public, staff and anyother agency are handled confidentially and professionally, in order to aid the delivery of a high quality service.

Demonstrate excellent and advanced communication skills on confidentialissues such as disputes or complaints when dealing with telephonecalls/correspondence from members of the public, Solicitors and MP's, Health Professionals, Senior Managers both within the NHS, Local Authorities and non NHS organizations and in the absence of CHC Managers/Matron refer to appropriate person/department.

Take telephone messages in the absence of the CHC Team and if necessarysignpost the caller to the correct person who can help with their query.Monitor and ensure correct panel outcomes, information is passed to finance department via liaising with nursing homes/monthly returns regarding any change in funding/accommodation etc (Deceased, New Patients, amendments).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Meets all essential criteria as per attached job description/person specification

knowledge and experience

• Meets all essential criteria as per attached job description/person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.