Product Director - Platform

JPMorgan Chase & Co.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global financial services firm is seeking a Product Director to lead the platform product strategy and management lifecycle. This exciting opportunity involves collaborating with engineering leads and other product managers to define the platform roadmap and promote a customer-first culture. Ideal candidates should have over 7 years of experience in platform product leadership, a solid understanding of cloud infrastructure, and the ability to manage competing priorities effectively. The role combines strategic and hands-on responsibilities, aimed at enhancing platform efficiency and reliability.

Qualifications

• 7+ years of experience in platform product leadership or technical product leadership in software.
• Experience in implementing platform-as-a-product across large cross-functional teams.
• Deep understanding of platform reliability, stability, high availability, and performance.

Responsibilities

• Define the platform product strategy and management lifecycle.
• Collaborate with engineering leads to interpret requirements into platform features.
• Engage with stakeholders to manage expectations and communicate the platform vision.

Skills

Platform product leadership

Technical product leadership

Cloud platform infrastructure

PaaS

Service levels

Security principles

Stakeholder management

Prioritisation skills

Job description

We’re looking for a Product Director in our platform team to own the platform product strategy and product management lifecycle from start to finish. Partnering with engineering leads and other product managers, you will define the platform roadmap, KPIs and product management best practices across multiple teams. By taking a platform-as-a-product approach, you will put scale, operational excellence, cost efficiency, security and reliability at the heart of the customer experience. You will collaborate across teams to interpret their requirements into platform features and manage stakeholders at all levels of seniority in the organisation.

This is an exciting opportunity for an experienced leader to implement a technical product management discipline and key processes across the product team. You will define what good platform product management looks like and promote a customer‑first culture across engineering teams. We’re looking for someone with domain expertise in platform infrastructure, PaaS, developer experience and platform operations. The ideal candidate will have built and scaled infrastructure platforms from start to finish, with experience launching products and handling migrations.

You will be extremely hands‑on and strategic in equal measure, with a proven ability to maintain a high quality of live service while delivering new features. The role requires strong prioritisation skills and the ability to drive a clear platform vision across technical and non‑technical audiences. You will be a peer to engineering leads and help shape the technical direction and platform architecture to meet our business objectives. You will understand platform technology controls, security principles and how to manage competing demands on the platform.

Required capabilities, qualifications, skills

• 7+ years of platform product leadership or technical product leadership in software
• Track record of implementing platform‑as‑a‑product across large cross‑functional teams
• Domain expertise in cloud platform infrastructure, PaaS, DevEx, FinOps, SDLC and key platform capabilities such as events streaming, databases and secrets management
• Deep understanding of platform reliability, stability, high availability, performance, service levels, security and platform operations such as incident management
• Partner with engineering leads to drive the platform vision, establish platform KPIs and agree areas of investment to meet the quality expectations of our business
• Define the platform product roadmap based on customer feedback, industry insights and business demands including product launch and platform expansion
• Own the product management lifecycle from start to finish, embed new processes and a technical product discipline across the product management team
• Communicate the platform value proposition, quarterly plans and strategic priorities to stakeholders
• Proven ability to prioritise competing demands, manage stakeholder expectations and make pragmatic trade‑offs to the roadmap when required

Preferred capabilities, qualifications, skills

• Experience in financial services or FinTech is preferred
• Experience launching financial products such as payments or core banking applications