Chase UK Product Director - Platform

Testing Site - JPMC; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Testing Site - JPMC is seeking a Product Director to own the platform product strategy and lifecycle across multiple teams. You will define the platform roadmap, KPIs and product management best practices, partnering with engineering leaders to scale the platform as a product.

You will drive a customer-first, platform-as-a-product discipline, shaping platform architecture, reliability, security and cost efficiency while delivering continuous value to users and stakeholders at all levels.

Qualifications

• Proven track record leading platform products across large cross-functional teams.
• Experience implementing platform-as-a-product with focus on scale, reliability and security.
• Domain expertise in cloud platform infrastructure, PaaS and developer experience.

Responsibilities

• Own the platform product management lifecycle from strategy to delivery.
• Define platform roadmap, KPIs and governance across multiple squads.
• Collaborate with engineering leads to translate requirements into platform features.
• Promote customer-first culture and platform-as-a-product discipline across teams.

Skills

Platform leadership

Technical leadership

Cross-functional

Stakeholder mgmt

Roadmap planning

KPIs & metrics

Platform reliability

Cloud infrastructure

DevEx

FinOps

SDLC

Security principles

Job description

We’re looking for a Product Director in our platform team to own the platform product strategy and product management lifecycle from start to finish. Partnering with engineering leads and other product managers, you will define the platform roadmap, KPIs and product management best practices across multiple teams. By taking a platform-as-a-product approach, you will put scale, operational excellence, cost efficiency, security and reliability at the heart of the customer experience. You will collaborate across teams to interpret their requirements into platform features and manage stakeholders at all levels of seniority in the organisation.

This is an exciting opportunity for an experienced leader to implement a technical product management discipline and key processes across the product team. You will define what good platform product management looks like and promote a customer-first culture across engineering teams. We’re looking for someone with domain expertise in platform infrastructure, PaaS, developer experience and platform operations. The ideal candidate will have built and scaled infrastructure platforms from start to finish, with experience launching products and handling migrations.

You will be extremely hands-on and strategic in equal measure, with a proven ability to maintain a high quality of live service while delivering new features. The role requires strong prioritisation skills and the ability to drive a clear platform vision across technical and non-technical audiences. You will be a peer to engineering leads and help shape the technical direction and platform architecture to meet our business objectives. You will understand platform technology controls, security principles and how to manage competing demands on the platform.

Required capabilities, qualifications, skills

• 7+ years of platform product leadership or technical product leadership in software
• Track record of implementing platform-as-a-product across large cross-functional teams
• Domain expertise in cloud platform infrastructure, PaaS, DevEx, FinOps, SDLC and key platform capabilities such as events streaming, databases and secrets management
• Deep understanding of platform reliability, stability, high availability, performance, service levels, security and platform operations such as incident management
• Partner with engineering leads to drive the platform vision, establish platform KPIs and agree areas of investment to meet the quality expectations of our business
• Define the platform product roadmap based on customer feedback, industry insights and business demands including product launch and platform expansion
• Own the product management lifecycle from start to finish, embed new processes and a technical product discipline across the product management team
• Communicate the platform value proposition, quarterly plans and strategic priorities to stakeholders
• Proven ability to prioritise competing demands, manage stakeholder expectations and make pragmatic trade-offs to the roadmap when required

Preferred capabilities, qualifications, skills

• Experience in financial services or FinTech is preferred
• Experience launching financial products such as payments or core banking applications