Charity Shop Manager: Lead Team, Drive Sales & Impact

PDSA; Dundee; On-site; GBP 22,000 - 30,000; Full time

Job summary

A charitable organization in Dundee is seeking a passionate Shop Manager to lead their retail team. You will be responsible for maximizing profit and ensuring excellent customer service while managing staff and volunteers in a supportive environment. The ideal candidate has a proven track record in retail, strong interpersonal skills, and a commitment to raising awareness for the charity's mission. This role offers a comprehensive benefits package including generous holidays and pension schemes.

Benefits

25 days holiday

Paid Volunteering Day

Wellbeing Day

Generous pension schemes

Life Assurance policy

Employee Assistance Programme

Qualifications

• Proven track record of delivering objectives and profit targets.
• Desire to instill passion in retail team members.
• Ability to run a shop and manage a team of volunteers.

Responsibilities

• Lead the team to maximize profit and ensure a great retail experience.
• Coach, recruit and train a retail team including volunteers.
• Drive continuous improvement by reviewing KPIs and performance data.
• Raise awareness of PDSA with every customer.

Skills

Strong interpersonal skills

Customer service expertise

Organized and self-motivated

Job description

A charitable organization in Dundee is seeking a passionate Shop Manager to lead their retail team. You will be responsible for maximizing profit and ensuring excellent customer service while managing staff and volunteers in a supportive environment. The ideal candidate has a proven track record in retail, strong interpersonal skills, and a commitment to raising awareness for the charity's mission. This role offers a comprehensive benefits package including generous holidays and pension schemes.