Charity Shop Manager: Lead a Customer-Focused Retail Team

Sue Ryder Care; Bretton; On-site; GBP 26,000 - 32,000; Full time

Job summary

A prominent charity retail organization is looking for a Shop Manager to lead operations at a new store in Peterborough. You will manage a team of volunteers, oversee stock processes, and ensure excellent customer service. The ideal candidate has customer service experience, strong IT skills, and proven leadership abilities. This role offers a competitive salary, benefits, and a supportive work environment. The shop is expected to open in early 2026, providing an exciting opportunity to make a real difference in the community.

Benefits

27 days holiday rising to 33 with length of service

Company pension scheme

Staff discount with thousands of retailers

Health and Safety training

Qualifications

• Proven ability to drive business and achieve sales targets.
• Experience in recruiting and managing a team of volunteers.
• Ability to engage positively with the community.

Responsibilities

• Lead the team to deliver excellent customer service and increase sales.
• Manage stock processes ensuring fresh and seasonal items.
• Act as a brand ambassador and support fundraising initiatives.

Skills

Customer Service Experience

People management experience

Strong IT skills

Organisational Skills

Job description

A prominent charity retail organization is looking for a Shop Manager to lead operations at a new store in Peterborough. You will manage a team of volunteers, oversee stock processes, and ensure excellent customer service. The ideal candidate has customer service experience, strong IT skills, and proven leadership abilities. This role offers a competitive salary, benefits, and a supportive work environment. The shop is expected to open in early 2026, providing an exciting opportunity to make a real difference in the community.