Charity Shop Manager — Lead a Caring Community Team

Sue Ryder Care; Abergavenny; On-site; GBP 100,000 - 125,000; Full time

Job summary

A charitable organization in retail seeks a proactive Shop Manager for our Abergavenny location. You will lead a team and drive sales while ensuring excellent customer service in a friendly shop environment. The role requires strong people management skills, retail experience, and the ability to engage with the community. We offer a competitive benefits package and a supportive team atmosphere. Join us in making a difference and access the support needed for those dealing with life's end and grief.

Benefits

27 days holiday plus bank holidays

Company pension scheme

Staff discount with retailers

Refer a Friend scheme

Enhanced maternity and paternity pay

Qualifications

• Experience managing retail operations and driving sales.
• Ability to recruit, train, and retain team volunteers.
• Understanding of health and safety standards.

Responsibilities

• Drive business and sales targets as Shop Manager.
• Deliver great customer service and manage a volunteer team.
• Ensure effective stock management and high merchandising standards.

Skills

Customer Service Experience

People management experience

KPI and target experience

Strong IT skills

Organisational Skills

Lone working experience

Tools

Microsoft Office

Epos operation

Job description

A charitable organization in retail seeks a proactive Shop Manager for our Abergavenny location. You will lead a team and drive sales while ensuring excellent customer service in a friendly shop environment. The role requires strong people management skills, retail experience, and the ability to engage with the community. We offer a competitive benefits package and a supportive team atmosphere. Join us in making a difference and access the support needed for those dealing with life's end and grief.