Charity Shop Manager - Hythe

Blue Cross; Hythe; On-site; GBP 24,000; Full time

Job summary

A charitable organisation in Hythe seeks a Charity Shop Manager to oversee operations, recruit volunteers, and engage with the local community. The role requires retail management experience, excellent customer service skills, and the ability to promote the new shop. The ideal candidate will thrive in a collaborative environment and have strong organisational skills. Benefits include generous holiday, health support, and a pension scheme.

Benefits

38 days holiday rising to 43 with service

Programs for physical and mental wellbeing support

Free access to GP services

Health cash plan

Employee assistance programme

Enhanced pension contributions

Professional fees paid

Life assurance

20% discount on Pet Plan pet insurance

Annual volunteer days

Qualifications

• Previous management experience in a retail environment.
• Ability to engage and build relationships with the community.
• Strong organisational skills and attention to detail.

Responsibilities

• Oversee day-to-day activities of the shop.
• Recruit, train and support volunteers.
• Promote and showcase the shop to the community.
• Ensure high-quality customer service.
• Manage visual merchandising and stock strategies.

Skills

Retail management experience

Commercial awareness to deliver sales

Excellent interpersonal skills

Good IT skills

Good people management skills

Excellent customer service skills

Job description

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Charity Shop Manager - Hythe

Application Deadline: 2 November 2025

Department: Fundraising, Comms & Engagement

Employment Type: Permanent

Location: Hythe

Reporting To: Area Manager

Compensation: GBP 24,000 / year

Description

Contract: Permanent, full time, 35 hours per week over 5 days

Salary: circa GBP 24,000 per annum

Location: Hythe, Southampton

Closing date: Sunday 2nd November 2025

Interview date: W/C 10th November 2025

Charity shops are the in-place to shop and in 2025 and we're just getting started with our brand new shop in Hythe, Southampton which opened in September 2025!

By joining our team in the heart of the Waterside, you will be a part of establishing this shop within the local community and keeping people and their pets at the heart of everything that we do.

More about the role

Working with the Assistant Manager, you will recruit, train and support our incredibly loyal volunteers to ensure our shop runs smoothly and efficiently. As this is a new shop, being able to promote and showcase what we do is essential to getting our store on the map and increasing the amount of people who are able to volunteer with us or donate stock.

You will be providing oversight on day to day activities, supporting with visual merchandising and planning strategies to increase stock quality and quantity to enable us to grow our business.

As a Shop Manager, we need you to use your experience in retail management to make this store thrive in the community it sits in. Ideally you will be a local person with great connections and ideas in how best to sell and engage with our customers.

Your great organisation skills along with an eye for attention to detail will guarantee smooth operations, allowing your team to come together and provide quality customer service.
Our Hythe shop is open Monday to Saturday from 09:00 till 17:00. Your normal working pattern may change each week, subject to the needs of the business.

About you

Essential qualifications, skills, and experience

• Retail management experience
• Commercial awareness to deliver sales
• Excellent interpersonal skills and the ability to build strong external relationships.
• Good IT skills and a basic understanding of finance
• Good people management skills
• Excellent customer service skills

It would also be great if you had

• Full driving licence
• Experience of working with volunteers

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.