Charity Shop Manager

PEOPLES DISPENSARY FOR SICK ANIMALS; Leigh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent charity organization in Leigh is seeking a Shop Manager to lead the team and maximize retail profit. The candidate should have strong leadership skills, a passion for customer service, and the ability to drive a culture of continuous improvement while raising awareness for the charity's mission. Competitive benefits are offered, including generous holiday and pension schemes.

Benefits

25 days holiday with options to buy/sell

Paid Volunteering Day

Life Assurance policy

Employee Assistance Programme

Retail and leisure discounts

Qualifications

• Proven track record of delivering objectives and profit targets.
• Understanding of great customer service.
• Self-motivated and organized.

Responsibilities

• Lead the team to maximise profit.
• Coach, recruit, and train team members including volunteers.
• Drive continuous improvement by reviewing KPIs and performance data.
• Raise awareness of PDSA as a charity.

Skills

Interpersonal skills

Leadership

Customer service

Organisational skills

Job description

Overview

Watch our story and discover what makes PDSA special

If you enjoy being around people and have strong interpersonal skills, working in our retail shops might be the right choice for you. It’s more than just a job. It’s a career opportunity to share your passion and retail flair with colleagues as we learn how to better optimise sales and customer service.

First and foremost, you’ll manage our Leigh retail shop – supervising one other colleague and a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well, using your knowledge of the local area and your network to generate item and cash donations.

Once your own shop is achieving best practice and sales, we’ll expect you to continually share your retail knowledge with a small cluster of other PDSA Shop Managers in the region so that they too can achieve the same levels of excellence.

Responsibilities

The role of Shop Manager will:

• Lead the team to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
• Coach, recruit and train a team, including volunteers, to be the best they can be encouraging new ideas and ways of doing things
• Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t
• Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

• Have a proven track record of delivering objectives and profit targets
• Know what constitutes great customer service and want to instil your passion and abilities in your retail team
• Be self‑motivated, organised, enjoy working with people, and thrive on the opportunity to run your own shop

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits:

• 25 days holiday (excluding Bank Holidays) with the option to buy or sell up to 5 days per year.
• Special days off, including:
  • A paid Volunteering Day.
  • A Celebration Day for something meaningful to you.
  • A dedicated Wellbeing Day to focus on yourself.
• Generous pension schemes – Auto‑Enrolment and/or Contributory options, starting at an enhanced 5% employer contribution up to 10%.
• Life Assurance policy (4 x annual salary).
• Employee Assistance Programme and an Online Wellbeing Centre available 24/7, offering confidential professional support.
• Wide range of retail and leisure discounts through our Fetch platform, including shopping, holidays, and more.

How to apply

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.

Legal & equality statements

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.