Charity Shop Assistant Manager

Devon Air Ambulance; West Alvington; On-site; GBP 14,000 - 25,000; Part time

Job summary

A charitable organization in West Alvington is looking for an Assistant Manager for their Kingsbridge shop. This role involves supporting the Shop Manager, leading a team, and enhancing sales while ensuring excellent customer service. A successful candidate will have prior retail experience and strong communication skills. The position offers flexible working hours and a variety of employee benefits, including annual leave and a pension scheme.

Benefits

25 days annual leave plus 8 bank holidays

Occupational Maternity/Paternity & Adoption leave

Paid time off for fertility treatment

Pension scheme with employer contributions

Occupational sick pay scheme

Counselling and financial wellbeing services

Qualifications

• Previous experience in retail or customer service environment required.
• Willingness to adapt to the ever-changing challenges in charity retailing.

Responsibilities

• Cover for the Manager in their absence.
• Support and guide volunteers in daily shop operations.
• Manage stock control and maintain shop appearance.
• Facilitate processing of Gift Aid.

Skills

Excellent interpersonal communication

Customer care skills

Problem-solving ability

Self-motivated

Job description

Salary:£14,782.16 per annum pro rata (based on a full time equivalent of £24,636.93 per annum or £12.60 per hour)

Hours:22.5 per week– flexible, but will include weekends and bank holidays

Location:Kingsbridge

Duration:Permanent

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Kingsbridge shop. We are seeking an organised and enthusiastic Assistant Manager to join us 3 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered.

Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self‑motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem‑solving ability and a readiness for the ever‑changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£12.60 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits.

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

More Information and How to Apply

To apply, please visit our careers page, scroll down to 'Charity Shop Assistant Manager - Kingsbridge' and click 'Apply for this job'.

The closing date for applications is Monday 24th November at 9am.

Interviews will be held at our Kingsbridge shop on Wednesday 3rd December 2025.*

If you would like to find out more information about the role, or speak to one of the Retail team, please contact us at [e-mail].

What's the recruiting process like at DAA? Learn about your experience as a candidate.

Devon Air Ambulance is a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

Disclaimer: Devon Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.