Charity Sales Assistant

Traid; England; On-site; GBP 13,000 - 16,000; Part time

Job summary

A charity organization in Dalston is seeking a motivated Charity Sales Assistant to support the retail shop's operations. Responsibilities include providing excellent customer service, managing stock, and assisting with sales. Ideal candidates will have a passion for second-hand clothing and strong communication skills. This part-time role also offers the opportunity for career progression within the organization.

Qualifications

• Passion for second-hand clothing with knowledge of brands.
• Track record of reliability in previous customer service roles.
• Willingness to be flexible with hours.

Responsibilities

• Provide excellent customer service and in-store experience.
• Ensure smooth operational running of the shop.
• Process weekly deliveries and maintain stock levels.
• Balance the till at the end of the day.
• Implement Gift Aid donations.

Skills

Customer service

Reliability

Communication skills

Team collaboration

Initiative

Interest in fashion

Job description

Location: Dalston

Contract: Part-time (21.75 hrs)

Salary: £15,664

Position: Charity Sales Assistant

Employer: Traid

Reporting to: Shop Manager

Overview

The Role: Traid is looking for a motivated Charity Sales Assistant who wants a job with real purpose, loves retail, fashion, and wants to work in charity and second‑hand clothing. In this role, you will assist with the day‑to‑day running of the shop, providing great customer service, driving sales, pricing products and merchandising. Traid shops are busy stores that need vibrant people who can deal with high volumes of customers and keep our shop floors constantly stocked. Behind the scenes, Traid store teams also hang, tag and price large deliveries of clothes that come from our central warehouse. Traid is a London living wage employer who loves to promote staff to senior positions from within. Find out more about Traid here.

Key Responsibilities

• Provide Traid customers with excellent service and the best in‑store experience.
• Ensure the smooth operational running of the shop.
• Process the weekly delivery and keep the shop floor stocked.
• Be a shop cashier and balance the till at the end of the day.
• Implement and process Gift Aid donations.
• Be responsible for the store in the Manager’s absence.
• Be a brand ambassador for Traid.

Ideal candidate

• Has a passion for second‑hand clothing, with a strong interest in fashion and knowledge of brands.
• Enjoys collaborating and working as part of a team.
• Has stamina to work in an incredibly busy retail store.
• Has a good track record of reliability in previous posts, with previous customer service experience.
• Excellent communication skills.
• A creative thinker, who uses their initiative to find the best possible solution in every situation.
• Willing to be flexible with hours and working days.

Applications will be reviewed on a rolling basis.