Charity Retail Operations Manager – Lead Stores & Growth

St Lukes Hospice; Plymouth; On-site; GBP 41,000; Full time

Job summary

A charitable organization based in Plymouth is seeking a Retail Operations Manager to oversee the operations of multiple charity shops. The successful candidate will lead and support staff and volunteers while maximizing sales and ensuring compliance with organizational values. Ideal applicants should possess retail management experience and strong leadership skills to thrive in a fast-paced environment. This full-time position boasts a competitive salary and the opportunity to make a meaningful impact.

Qualifications

• Experience in retail management, preferably in the charity sector.
• Ability to analyse performance data and implement strategies for growth.
• Strong leadership skills to motivate staff and volunteers.

Responsibilities

• Oversee day-to-day operations across multiple charity shops.
• Lead, motivate, and support cluster managers, staff, and volunteers.
• Maximise sales and profitability while maintaining charitable ethos.
• Ensure compliance with retail, financial, and health & safety procedures.

Skills

Leadership

Sales management

Customer service

Performance analysis

Job description

A charitable organization based in Plymouth is seeking a Retail Operations Manager to oversee the operations of multiple charity shops. The successful candidate will lead and support staff and volunteers while maximizing sales and ensuring compliance with organizational values. Ideal applicants should possess retail management experience and strong leadership skills to thrive in a fast-paced environment. This full-time position boasts a competitive salary and the opportunity to make a meaningful impact.