Charity ECO Advisor

1st Select; Leeds; Hybrid; GBP 25,000; Full time

Job summary

A community outreach organisation is looking for ECO Advisors to assist in home retrofit programmes. The role includes delivering outreach events, supporting local campaigns, and enhancing communication between residents and project teams. Ideal candidates should have community engagement experience, excellent customer service skills, and be able to manage their workload independently. This fixed-term position is based in various locations across the UK, with a salary of £25,000 per annum.

Qualifications

• Experience in community engagement or similar roles.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver community events to promote retrofit options.
• Support campaign planning with local partners.
• Build relationships with community organisations.

Skills

Community outreach

Excellent customer service

Communication skills

Administrative skills

Job description

JOB TITLE: ECO Advisor
REPORTS TO: Retrofit Manager
LOCATION: Various locations across the region
SALARY: £25,000 per annum
CONTRACT: Fixed term until October 2026, with potential to extend

Role Overview

We are recruiting two Retrofit Advisors to support household engagement in home retrofit programmes. The role involves raising awareness, delivering community outreach, and supporting residents through retrofit schemes. Some home working is possible, but regular attendance at team meetings in the central office is required.

Advisors will work closely with local partners to promote schemes, organise information events, and help ensure smooth communication between residents, project teams and assessors. Those experiencing fuel poverty will be referred to internal energy advice services.

Key Responsibilities

• Deliver community events and outreach to explain retrofit options and available support.
• Support local partners with campaign planning and marketing materials.
• Build relationships with community organisations and local networks.
• Work as part of a wider retrofit team to ensure consistent project delivery.
• Refer eligible households for additional fuel and energy advice.
• Maintain knowledge of domestic heating, insulation and compliance requirements.
• Provide excellent customer service and effective communication with residents.
• Complete administrative tasks, data entry and paperwork accurately.
• Manage workload, diary and targets with minimal supervision.
• Represent the organisation professionally at meetings and events.
• Follow all organisational policies including Health & Safety, Safeguarding and GDPR.
• Undertake any other reasonable duties as required.

Some evening or weekend work may be required