Charity Assistant Store Manager

PDSA; Poole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A charity organization in Poole is seeking an Assistant Charity Shop Manager to support the shop's daily operations and enhance customer experience. The ideal candidate will have strong interpersonal skills and a background in retail, striving to create a welcoming environment while achieving sales targets. Responsibilities include overseeing volunteers and generating community support. This role offers a positive work culture and comprehensive benefits, emphasizing flexibility and work-life balance.

Benefits

Flexible working options

25 days holiday plus Bank Holidays

Life assurance

Enhanced maternity and paternity leave

Qualifications

• Experience in the retail sector with a proven track record.
• Ability to contribute to sales targets.
• Organized, approachable, and proactive.
• Enthusiastic about PDSA's mission.

Responsibilities

• Support the Shop Manager in day-to-day operations.
• Maximize profit and create a welcoming store.
• Ensure great customer service and stock rotation.
• Generate item and cash donations in the community.

Skills

Strong interpersonal skills

Customer service

Retail experience

Leadership

Job description

About Us

Make a difference every day with PDSA

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.

About you

We’relooking for an Assistant Charity Shop Manager to join our friendly team atPDSA PooleIf you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you.You’llthrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners.

In this role,you’llsupport the Shop Manager in running our PoolePDSAshop day to day,working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store.You’llhelp to ensure great customer service, efficient stockrotationand strong brand messaging, using financial and competitor data to spot opportunities for improvement.You’llalso champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity.

You’llbring experience from the retail sector with a proventrack recordof contributing to sales targets.You’llunderstand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive,you’llenjoy coaching and motivating volunteers, encouraging new ideasand supporting a culture of continuous improvement.

Above all, you’llbe enthusiastic about PDSA’s work and proud torepresentthe charity with every customer you meet.

Rewards, support and benefits

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including :

• Flexible working options to support your work–life balance and individual circumstances.
• 25 days’ holiday plus Bank Holidays.
• Three paid special days off : Volunteering Day, CelebrationDayand Wellbeing Day annually.
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
• Life assurance providing four times your annual salary for added peace of mind.
• AXA Health Employee Assistance Programme, with 24 / 7 wellbeing support
• Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.
• Enhanced maternity,paternityand adoption leave to support you and your family.
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidateaccountand complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.