Charity Assistant Shop Manager

PEOPLES DISPENSARY FOR SICK ANIMALS; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading charity organization in the UK is seeking an Assistant Shop Manager to enhance retail experiences and support a team of volunteers. The role involves maximising profits, delivering excellent customer service, and driving continuous improvements. Ideal candidates will possess strong retail experience and interpersonal skills, alongside a passion for charity work. This position offers numerous employee benefits, including generous leave and pension schemes.

Benefits

25 days holiday

Generous pension schemes

Life Assurance policy

Employee Assistance Programme

Retail and leisure discounts

Qualifications

• Proven track record in the retail sector delivering sales targets.
• Knowledge of what constitutes great customer service.
• Skills to instil passion and abilities in team members.

Responsibilities

• Work closely with the Shop Manager to maximise profit.
• Coach a team of volunteers to encourage new ideas.
• Drive a culture of continuous improvement through KPI analysis.

Skills

Interpersonal skills

Retail sales experience

Customer service knowledge

Job description

Watch our story and discover what makes PDSA special

If you enjoy being around people and have strong interpersonal skills, working in our charity retail shops might be the right choice for you.

You will support the Shop manager in our xxxx retail shop – working with a team of volunteers to maximise profit and achieve a great shopping experience for our customers. We’re such a diverse charity that part of your role will be to champion the PDSA name and raise awareness as well generating item and cash donations from the local community.

The role of Assistant Shop Manager will:

• Work closely with the Shop Manager to maximise profit by ensuring a great retail experience, strong brand messaging, efficient stock rotation and good use of financial and competitor data
• Coach a team of volunteers, to be the best they can be encouraging new ideas and ways of doing things
• Drive a culture of continuous improvement constantly reviewing KPIs and performance data to gain insight into what works and what doesn’t
• Be passionate about PDSA as a charity and raise awareness of what we do with every customer

About you

You will have:

• A proven track record in the retail sector delivering sales targets
• Knowledge of what constitutes great customer service
• Skills to instil your passion and abilities in your team

About the benefits

We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to Best Companies survey.

In addition to being a great place to work, we offer a wide range of benefits including:

• 25 days holiday (excluding Bank Holidays) with the option to buy or sell up to 5 days per year.
• Special days off, including:
  • A paid Volunteering Day.
  • A Celebration Day for something meaningful to you.
  • A dedicated Wellbeing Day to focus on yourself.
• Generous pension schemes – Auto-Enrolment and/or Contributory options, starting at an enhanced 5% employer contribution up to 10%.
• Life Assurance policy (4 x annual salary).
• Employee Assistance Programme and an online Wellbeing Centre available 24/7, offering confidential professional support.
• Wide range of retail and leisure discounts through our Fetch platform, including shopping, holidays, and more.

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple applications form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.